Assistant Store Manager

4 days ago

Springfield, United States TD Bank Full time
Assistant Store Manager - Springfield

Work Location: United States of America

Hours: 40

Pay Details: $30.00 - $45.00 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. The included salary range for this role takes into account multiple factors that are considered in making compensation decisions. The base pay actually offered may vary based upon candidate‘s skills and experience, job-related knowledge, licensure and certifications, geographic location, and other specific business and organizational needs.

Line of Business: Personal & Commercial Banking

Job Description:

The Assistant Store Manager is an experienced leader who manages the day-to-day service, sales, and operational objectives in a Store location. The role is focused on leading a team to grow and deepen customer relationships by delivering TD’s model of convenience, sales and advice, and differentiating with a personalized, connected experience.

Responsibilities:

  • Leads a team of advice and service colleagues in the achievement of individual and Store objectives.
  • Provides day-to-day team leadership and work direction to ensure effective delivery of personalized service and advice activities.
  • Leads the team in overseeing complex sales advice activities.
  • Responsible for driving and reinforcing advice activities for the team through observations, coaching, and communication.
  • Effectively handles critical and high-risk issues.
  • Actively participates in community events, promoting the TD Brand.
  • Connects with Customers/Prospects and deepens relationships through lead management activities.

Education & Experience:

  • Undergraduate degree or equivalent experience.
  • 2+ years experience working with customers and/or sales.
  • Supervisory or leadership experience preferred.
  • Strong verbal and written communication skills.
  • Proficient in Microsoft Office.
  • Must maintain an active registration status with NMLS upon hire.

Customer Accountabilities:

  • Creates an environment where the team interacts with Customers in a warm and engaging manner.
  • Responsible for maintaining optimal colleague scheduling to ensure Customer demands are met.
  • Acts as an escalation point for Customer problem resolution.

Employee/Team Accountabilities:

  • Leads and supports a high performing team; provides ongoing feedback and performance reviews.
  • Participates in the recruitment and selection process for all hires.

Physical Requirements:

  • Domestic Travel – Occasional
  • Performing sedentary work – Continuous
  • Walking – Frequent
  • Lifting/Carrying (under 25 lbs.) – Occasional

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.

Who We Are:

TD is one of the world‘s leading global financial institutions and is committed to delivering legendary customer experiences.

Our Total Rewards Package: Reflects the investments we make in our colleagues to help them achieve their financial, physical and mental well-being goals.

Accommodation: If you are an applicant with a disability and need accommodations to complete the application process, email the TD Bank US Workplace Accommodations Program.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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