Techno-functional Lead BA

1 month ago


Charlotte, United States Tek Leaders Inc Full time

Role: Technofunctional Lead BA

Location: Charlotte North Carolina (NC)

Type of Hire Contract/ C2H

Duration: 12 months

EXPECTATIONs :Contact Center / IVR background and background related to Conversation AI (if not Kore.AI)

If we are able to get someone with recent Kore.AI skill willing to work onsite then please share and we will attempt with the team

Job Description:

Techno Functional Business Analyst

Onsite All 5 days (Charlotte NC)

Expertise in IVR systems and Conversational AI platform

Experience with system integrations bonus experience with implementation with IVR and Conversational AI (any platform)

LC/NC Framework (knowledge)

Expertise in working closely with stakeholders to gather document and analyze business requirements especially IVR systems.

Proficiency in creating business documentation such as BRDs functional specs and process flows.

IVR systems and Conversational AI platform



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