Customer Service rep Palm Beach Gardens

5 days ago

Palm Beach Gardens, United States CTI Consulting Full time

As an Insurance Customer Service Representative you will play a pivotal role in our commitment to service and professionalism. This position offers the unique opportunity to be a part of a growthfocused agency. Our ideal candidate will provide exceptional service to clients answer inquiries and contribute to our teamoriented collaborative environment in a small but vibrant office setting.

  • Service all inbound client inquiries for new and/or existing clients including Payments Renewals Cancellations Endorsements and Rewrites.
  • Call on policyholders to deliver and explain policy analyze insurance program and suggest additions or changes.
  • Use exceptional relationshipbuilding skills to establish trust with clients and maintain retention and product loyalty.
  • Followup on leads generated from inbound calls and nonrenewal leads
  • Treat each customer contact as a cross and upsell opportunity including financial products.
  • Maintain accurate records and documentation of client interactions and transactions especially if quoting or rewriting.
  • Respond to customer inquiries regarding policy questions changes billing and updates. Issue Insurance Documentation (COI ID cards etc.)
  • Ensure consistent and prompt communication with clients to address their needs and concerns to ensure retention standards.
  • Must have Florida 440 License. 220 License is a BONUS.
  • 1 year in insurance industry is Required.


Requirements

Job Type: Fulltime

Pay: $18.00 $24.00 per hour

Expected hours: 40 per week

Benefits:

  • Paid time off

Experience level:

  • 1 year

Shift:

  • Day shift
  • No nights

Weekly day range:

  • Monday to Friday
  • No weekends

Work setting:

  • Inperson
  • Office

License/Certification:

  • 440 or 220 license (Required)

Work Location: In person



Benefits

Benefits:

  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Tuition reimbursement
  • Vision insurance

Supplemental pay types:

  • Bonus opportunities


Job Type: Full-time Pay: $18.00 - $24.00 per hour Expected hours: 40 per week Benefits: Paid time off Experience level: 1 year Shift: Day shift No nights Weekly day range: Monday to Friday No weekends Work setting: In-person Office License/Certification: 4-40 or 2-20 license (Required) Work Location: In person

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