Veterinary Receptionist
6 months ago
AVS Mountainland Animal Hospital is seeking a full or part-time Veterinary Receptionist - CSR Representative to join our team
At AVS Mountainland Animal Hospital, otherwise known as Mountainland, we have worked hard to be the very best. Our mission is to provide the highest quality, compassionate veterinary care to our clients and their companion animals. We strive to provide the highest quality of care in the Veterinary industry, continuing to grow and thrive. We provide individual & personal attention to all of our clients and their companion pets' at every visit.
Our technicians and CSR team members work closely with veterinarians to ensure excellent patient care. The ideal candidate is self-motivated with a strong work ethic. Individuals must be able to multi-task and thrive in a fast-paced environment.
What you'll do:
- Monitor and answer a multi-line phone system.
- Send out laboratory sample collection, process, and possibly interpret results (fecal/parasite analysis, ear cytology, skin cytology, urinalysis, blood smears)
- Monitor and filter incoming and outgoing mail.
- Schedule, maintain, confirm and adjust patient appointments.
- Record requests, new client paperwork, scanning, faxing, etc.
- Ability to effectively communicate and educate clients
- Use of computerized medical records and invoicing
- Checking in and out of patients/clients on a regular basis.
- Text and electronic communication with clients daily.
- Voicemail monitoring.
- Areas of small animal practice include wellness, comprehensive, and surgery appointments.
Qualifications:
- Reception experience in high-paced call volume minimum of 1 year.
- 1+ year experience in small animal practice preferred.
- Motivated to maintain our standards of excellent client services and high-quality patient care
- Team player with exceptional client service and communication skills, attention to detail with a positive and compassionate attitude
Benefits:
We’re dedicated to your well-being and offer a comprehensive package and professional development opportunities to support your work and home life.
Our benefits include but are not limited to: competitive hourly wages, medical, dental, vision, and prescription drug benefits for you and eligible dependents, paid time off for full-time employees, 401(k) plan, and unlimited access to the VetBloom online continuing education platform. This position is negotiable as full or part-time status.
Company DescriptionAVS Mountainland Animal Hospital is located in Kingwood, WV. Our mission is to provide the highest quality, compassionate veterinary care to our clients and their companion animals. We strive to provide the highest quality care in the Veterinary industry, continuing to grow and thrive. We provide individual & personal attention to all of our clients and their companion pets’ at every visit.
Our veterinary clinics specialize in dogs and cats but we also see some pocket pets, sheep and goats We focus on preventive medicine, as well as surgical intervention. We take pride in providing a friendly, supportive atmosphere with all of our dedicated professionals.Company DescriptionAVS Mountainland Animal Hospital is located in Kingwood, WV. Our mission is to provide the highest quality, compassionate veterinary care to our clients and their companion animals. We strive to provide the highest quality care in the Veterinary industry, continuing to grow and thrive. We provide individual & personal attention to all of our clients and their companion pets’ at every visit.\r
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Our veterinary clinics specialize in dogs and cats but we also see some pocket pets, sheep and goats We focus on preventive medicine, as well as surgical intervention. We take pride in providing a friendly, supportive atmosphere with all of our dedicated professionals.
