Account Support

2 weeks ago


Tampa, United States SNI Companies Full time
Account Specialist Job Responsibilities:
  • Contributes to customer retention by strengthening relationships through account management and maintenance.
  • Serves customers by completing enrollments and conversion mailings, responding to requests, resolving complaints, and maintaining quality service.
  • Prepares work to be processed by gathering, sorting, organizing, and recording data, information, and documents.
  • Completes enrollments by analyzing and auditing documents, tapes, and transmissions, and researching and resolving processing problems.
  • Completes conversion mailings by coordinating requirements and developing plans.
  • Provides information by collecting, analyzing, and summarizing data, and responding to requests.
  • Resolves complaints by investigating issues and composing responses, referring non-standard complaints and potential lawsuits to legal or government affairs departments.
  • Maintains quality service by monitoring standards and advising supervisor of potential problems.

Education, Experience, & Licensing Requirements:
  • Associate's or bachelor's degree in business or related field a plus.
  • Previous office or business experience.
  • Experience using sales tracking software.
  • Basic computer skills.

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Job Snapshot
Employee Type Contract to Hire

Location Tampa, FL (Onsite)

Job Type Other

Experience Not Specified

Date Posted 10/27/2024

Job ID 370655

Remote No

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