Retail Support Associate

1 month ago

Rancho Cucamonga, United States Macy‘s Full time

Are you ready to bring your amazing self to work?

At Macy‘s, Inc., we‘re on a mission to create a brighter future with bold representation for all. This is our Mission Every One. We know that each person here is unique. We respect and invest in each individual to create growth, pride and satisfaction. If we are able to bring our whole selves to work, it translates into a more abundant and wider array of ideas and energy for all to benefit from. Our success will be built on amazing colleagues, working together.

Job Summary

As a Macy‘s Ready-to-Wear Selling Support colleague your primary role is to guide and inspire our customers to make style a source of creative energy in their lives. With a passion for gracious service, an interest in fashion, styling talent, and product knowledge, you will deliver a memorable shopping experience through the art of conversation by always being welcoming, engaging, inquisitive, and creating that human connection that our customers are seeking when shopping in our stores. You will be responsible for actively circulating the sales floor, determining the customer‘s needs, sharing the benefits of our loyalty programs, and supporting the shopping experience from start to finish. You will also deliver operational excellence by leveraging our stores fulfillment system, merchandise standards, including floor and fitting room upkeep.

We‘re looking for flexible team players who thrive in our fast-paced environment, can switch between multiple tasks, and can work various shifts including nights, weekends and holidays.

What we can offer you

  • An inclusive, challenging, and refreshingly fun work environment
  • Competitive pay and benefits rooted in principles of equity
  • Performance incentives and annual merit review
  • Merchandise discounts
  • Health and Wellness Benefits across medical, dental, vision, and additional insurance
  • Retirement Savings Plan with 401k match opportunity
  • Employee Assistance Program (mental health counseling and legal/financial advice)
  • Resources for continuous learning, career growth, and leadership development
  • Paid Time Off
  • Fully-Funded education benefits - may include 100% of tuition, books, and fees
  • Colleague Resource Groups (CRGs) and give-back/volunteer opportunities

What you will do

  • Customer Service:Make the customer the number one priority. Greet and assist customers, recommend items, assist customers with locating product and upsell
    • Leverage apparel productknowledge to increase sales by educating and assisting the customer in the fitting room. Demonstrate full understanding of store products, services, loyalty programs
    • Be proficient in Macy‘s point of sale systems and company devices to wrap up sales in a warm celebratory fashion
    • Make product recommendations and offer customer options using knowledge of trend and key items to help customers find what they need
    • Achieve goals on a daily/weekly basis
  • Sales Support: Maintain and recover the selling floor, ensuring all sizes, colors and styles are represented
    • Respond to customer requests for additional merchandise or other assistance, including sharing how to use the Macy‘s App to shop and compare
    • Maintain selling floor presentation following company merchandise directives
    • Ensure fitting roomsare customer-ready by promptly clearing merchandiseand returning it to the appropriate area on the selling floor
    • Maintain communication with store leadership team including Customer Experience Managers and Style Merchandise Managers for support on driving sales

Skills You Will Need

  • Product Knowledge: Good understanding of the products you are selling and be able to give expert guidance to customers based on their wants, features, and choices.
  • Sales: Ability to build relationships with customers, achieve sales goals, and participate in pre-selling and sales-boosting events.
  • Technology: Utilize point of sale technology and applications to help in selling and fulfilling customer orders.
  • Continuous Learning: Self-driven to keep up with product knowledge and trends and stay current with all training through Macy‘s educational resources.
  • Interpersonal Skills: Excellent interpersonal skills, with the ability to work effectively with colleagues at all levels and across departments.
  • Collaboration: Partnership with the total team to drive sales and deliver the customer experience.

Who you are

  • Focused on upholding Macy‘s dedication to fulfilling ideals of diversity, inclusion and respect that our company aspires to achieve, every day in every store and office, with every customer and associate.
  • Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality.
  • Enjoy meeting people, learning about them, and sharing information.
  • Resourceful and eager to start a new venture and can adapt to changing priorities; you can work on your own but are great with team dynamics.
  • You can handle electronic devices with no problem.
  • Must be able to (1) understand and communicate effectively with customers, co-workers, and supervisors, and (2) read and understand employment policies and safety rules/procedures in English.

Essential Physical Requirements

  • Prolonged periods (at least two consecutive hours) of standing/walking around the store or department.
  • Frequent use of computers and handheld electronic equipment.
  • Reaching, including above eye level, crouching, kneeling, stooping and color vision.
  • This position requires lifting, constant moving, standing, reaching with arms and hands, stooping, kneeling, crouching, and climbing ladders.
  • Lifting and moving items weighing up to 30 lbs.

About Macy‘s

Now is an exciting time for a Macy‘s career as we continue to focus on creating exciting and memorable experiences for every Macy‘s customer, whether their journey starts online or in the store. Our opportunities in Sales, Merchandise, Operations, Customer Service, Warehouse, Marketing and other areas let you express your creativity and commitment to excellence, grow your career and make a difference to your Macy‘s colleagues and customers.

Bring your creativity, energy and ideas to the Macy‘s team - Apply Today

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