Motor Vehicle Associate I

3 months ago

Hagerstown, United States DelDOT Full time

Summary Statement

This level of work receives on-the-job training and performs the full range of essential functions in at least one motor vehicle functional area of driver or vehicle services. Positions report to a Motor Vehicle Associate Supervisor.

Career Ladder

Upon satisfactory completion of department promotional standards and job requirements, employees may be eligible to be promoted to the next level.

Preferred Qualification

Applicants who do not possess the preferred qualification will still be eligible to compete for this position if job requirements are met. Read, write, and speak English and Spanish fluently.

Essential Functions

Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.

Processes a variety of transactions such as issuing, renewing, suspending, and/or revoking driver, identity, and motor vehicle credentials; accessing driving records; inspecting vehicles; assessing fines and penalties; and reviewing customer history to identify outstanding warrants and/or licenses/IDs issued by other jurisdictions.
Delivers excellent customer service to internal and external customers by obtaining business, personal, and/or sensitive information in order to assist customers with all transactions necessary to resolve issues.
Identifies situations outside of standard operating procedures and makes recommendations for exceptions in accordance with laws, rules, regulations, policies, processes, and procedures, while safeguarding customers.
Accurately computes, handles, and accounts for all DMV monies collected and disbursed for transactions including, but not exclusively, driver license, ID cards, titles, registrations, insurance and driver improvement fees and penalties, Federal Unified Carrier fees, Federal Highway Vehicle Use Tax, International Fuel Tax Agreement (IFTA) and International Registration Plan (IRP). Ensures all fees and deposits are reconciled and deposited correctly.
Interprets, applies, and explains driver, identity, and motor vehicle federal, state, and division laws, rules, regulations, policies, processes, procedures, programs, and eligibility to the public, attorneys, lien and insurance companies, court and law enforcement personnel, automobile dealers, government agencies, businesses, and other states’ jurisdictions.
Reviews and analyzes various source documents such as birth certificates, passports, court documents, bills of sale, wills, and powers of attorney required in the issuance of driver, identity, and motor vehicle credentials; ensures validity, completeness of documents, and authenticity.
Accesses various manual, computerized, and specialized systems simultaneously to review and analyze source documents, determine customer’s eligibility for services, and complete transactions accurately and within any established service levels.
Researches, evaluates, analyzes, and uses judgment to resolve discrepancies, identify exceptions, and render decisions.
Answers customer questions and completes transactions for non-DMV services including voter and organ/tissue donor registration, warrant resolutions, red light violations, and E-Zpass transponders.
May administer vision, written, oral, and/or road examinations to evaluate drivers’ knowledge and skills to safely operate motor vehicles.
May inspect vehicle equipment such as lights, horns, windshield wipers, turn signals, brakes, emissions and exhaust systems for automobiles, buses, trucks, motorcycles, mobile homes and other vehicles; completes off-site inspections for verification or assignment of vehicle identification number.
May operate manual and computerized vehicle testing equipment.
Prepares a variety of records and reports.

Job Requirements

JOB REQUIREMENTS for Motor Vehicle Associate I Applicants must have education, training and/or experience demonstrating competence in each of the following areas:

Six months experience in document processing which includes reviewing and evaluating records for completeness and conformity with laws, rules, regulations, standards, policies and procedures, resolve deficiencies, interpret information, and track and monitor activities. Six months experience in customer service such as providing prompt, accurate, and courteous service to customers seeking information, answering requests as quickly as possible, ensuring customers are satisfied with service, and responding to complaints. Six months experience in applying laws, rules, regulations, standards, policies and procedures. Six months experience in using an automated information system to enter, update, modify, delete, retrieve/inquire and report on data. Possession of a valid Driver's License (not suspended, revoked or cancelled, or disqualified from driving).

  • Electric Motor Technician

    3 weeks ago

    Hagerstown, Maryland, United States APPARATUS REPAIR & ENG INC Full time

    Job SummaryWe are seeking a skilled Electric Motor Mechanic to join our team at Apparatus Repair & Engineering, Inc. (AR&E). As an Electric Motor Mechanic, you will be responsible for installing, repairing, and maintaining electric motors and associated equipment.Key ResponsibilitiesInstall new electric motors and repair existing ones as per technical...

  • Electric Motor Technician

    1 month ago

    Hagerstown, Maryland, United States APPARATUS REPAIR & ENG INC Full time

    Job SummaryWe are seeking a skilled Electric Motor Mechanic to join our team at Apparatus Repair & Engineering, Inc. (AR&E). As an Electric Motor Mechanic, you will be responsible for installing, repairing, and maintaining electric motors and associated equipment.Key ResponsibilitiesInstallation and Repair: Install new electric motors and repair existing...

  • Diesel Mechanic/Technician I

    4 weeks ago

    HAGERSTOWN, United States Penske Truck Leasing Full time

    What’s the Job? Ready to move your career forward? As an experienced Technician at Penske, you’ll do exactly that. Here, you’ll perform preventative maintenance and repairs of all levels on the newest and best maintained fleet of vehicles in the industry. You will help our customers keep their vehicles in shape and on the road. ...

  • Diesel Mechanic/Technician I

    4 weeks ago

    Hagerstown, United States Penske Truck Leasing Full time

    What’s the Job? Ready to move your career forward? As an experienced Technician at Penske, you’ll do exactly that. Here, you’ll perform preventative maintenance and repairs of all levels on the newest and best maintained fleet of vehicles in the industry. You will help our customers keep their vehicles in shape and on the road. As a...

  • Diesel Mechanic/Technician I

    3 weeks ago

    HAGERSTOWN, United States Penske Truck Leasing Full time

    What’s the Job? Ready to move your career forward? As an experienced Technician at Penske, you’ll do exactly that. Here, you’ll perform preventative maintenance and repairs of all levels on the newest and best maintained fleet of vehicles in the industry. You will help our customers keep their vehicles in shape and on the road. ...

  • Warehouse Associate

    2 weeks ago

    Hagerstown, Maryland, United States FleetPride, Inc. Full time

    Job Title: Warehouse Driver AssociateJob Summary:FleetPride, Inc. is seeking a highly motivated and detail-oriented Warehouse Driver Associate to join our team. As a key member of our warehouse operations, you will be responsible for delivering exceptional customer service, ensuring accurate order fulfillment, and maintaining a safe and efficient work...

  • Diesel Mechanic/Technician I

    2 weeks ago

    Hagerstown, Maryland, United States Penske Truck Leasing Full time

    Job OverviewPenske Truck Leasing is seeking an experienced Diesel Mechanic/Technician I to join our team. As a key member of our maintenance team, you will be responsible for performing preventative maintenance and repairs on our fleet of vehicles.Key Responsibilities:Perform routine maintenance tasks, including oil changes, tire rotations, and brake pad...

  • Warehouse Associate

    4 days ago

    Hagerstown, Maryland, United States FleetPride Full time

    Job SummaryFleetPride is seeking a highly skilled and experienced Warehouse Driver Associate to join our team. As a key member of our warehouse operations, you will be responsible for delivering and picking up parts and products, providing excellent customer service, and supporting the overall efficiency of our warehouse.Key Responsibilities:Unload products...

  • Materials Handler I

    4 weeks ago

    Hagerstown, Maryland, United States Chenega Corporation Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Materials Handler I to join our team at Chenega Corporation. As a Materials Handler I, you will be responsible for supporting the DOS USLC-Hagerstown by verifying receipt of household effects, receiving and unloading household effects and general freight, and identifying damaged or missing...

  • Diesel Mechanic/Technician I

    2 weeks ago

    Hagerstown, United States Penske Truck Leasing Full time

    Job Title: Diesel Mechanic/Technician IJoin Penske Truck Leasing, a leading global transportation provider, as a Diesel Mechanic/Technician I. As a respected and experienced lead at your location, you will perform preventative maintenance and repairs of all levels on the newest and best maintained fleet of vehicles in the industry.Main...

  • Warehouse Driver Associate

    4 days ago

    Hagerstown, Maryland, United States FleetPride, Inc. Full time

    Job SummaryWe are seeking a highly skilled and experienced Warehouse Driver Associate to join our team at FleetPride, Inc. As a key member of our warehouse operations, you will be responsible for delivering and picking up parts and products to our customers in a timely and efficient manner.Key ResponsibilitiesPull and organize customer orders for delivery...

  • Materials Handler I

    2 weeks ago

    Hagerstown, Maryland, United States Chenega Corporation Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Materials Handler I to join our team at Chenega Corporation. As a key member of our logistics team, you will be responsible for ensuring the smooth receipt and storage of household effects and general freight.ResponsibilitiesVerify the receipt of household effects and annotate discrepancies for...

  • Truck Driver

    1 week ago

    Hagerstown, Maryland, United States Penske Truck Leasing Co., L.P. Full time

    Job SummaryPenske Truck Leasing seeks highly motivated and qualified applicants to fill the unique position of Hiker (Vehicle Transporter/Truck Driver). This role is responsible for vehicle delivery and returning vehicles to Penske locations and customers. The primary focus is on moving box trucks up to 26' and for CDL Class A, it includes tractors and...

  • Automotive F&I Manager

    2 weeks ago

    Hagerstown, United States Sheehy Auto Stores Full time

    Sheehy Auto Stores is honored to win the 2024 Richmond Times Dispatch & Washington Post Top Workplaces Award!!! Sheehy Auto Stores is one of the country's Top 30 Private Dealer groups representing some of the industry's best brands with over 25 locations. Sheehy Auto Stores prides itself on finding the best team members, both experienced and new to the...

  • Field Services Technician I

    4 days ago

    Hagerstown, Maryland, United States Clean Harbors Full time

    Job SummaryAt Clean Harbors, we are seeking a highly skilled Field Services Technician I to join our safety-conscious team. This role will be active in the field, responsible for the performance of tasks associated with hazardous waste clean-up, site-remediation, equipment decontamination, and handling of hazardous materials.As a Field Services Technician I,...

  • Truck Driver Position

    5 days ago

    Hagerstown, Maryland, United States TransForce Full time

    Job Summary:Penske Truck Leasing is seeking a highly motivated and qualified Truck Driver to fill the unique position of Hiker (Vehicle Transporter/Truck Driver). This role is responsible for delivering and returning vehicles to Penske locations and customers. The position primarily involves moving box trucks up to 26' and for CDL Class A drivers, it...

  • Diesel Mechanic/Technician I

    1 week ago

    Hagerstown, Maryland, United States Penske Truck Leasing Full time

    Job SummaryPenske Truck Leasing is seeking an experienced Diesel Mechanic/Technician I to perform preventative maintenance and repairs on our fleet of vehicles.Main Responsibilities:Performing routine maintenance tasks, such as oil changes and tire rotationsRepairing and troubleshooting major components, including engines, transmissions, and...

  • Diesel Mechanic/Technician I

    2 weeks ago

    Hagerstown, Maryland, United States Penske Truck Leasing Full time

    Job SummaryPenske Truck Leasing is seeking an experienced Diesel Mechanic/Technician I to join our team. As a key member of our maintenance team, you will be responsible for performing preventative maintenance and repairs on our fleet of vehicles.Main Responsibilities:Performing routine maintenance tasks, such as oil changes and tire rotationsRepairing and...

  • Diesel Mechanic/Technician I

    2 weeks ago

    Hagerstown, Maryland, United States Penske Truck Leasing Full time

    Job SummaryPenske Truck Leasing is seeking an experienced Diesel Mechanic/Technician I to join our team. As a key member of our maintenance team, you will be responsible for performing preventative maintenance and repairs on our fleet of vehicles.Main Responsibilities:Performing routine maintenance tasks, such as oil changes and tire rotationsRepairing and...

  • Diesel Mechanic/Technician I

    2 weeks ago

    Hagerstown, Maryland, United States Penske Full time

    Main Responsibilities:As a skilled Diesel Mechanic/Technician at Penske, you will be responsible for ensuring the maintenance and safety of our fleet of vehicles. This includes performing preventative maintenance services on truck and trailer equipment with minimal supervision and in a timely manner.You will also be responsible for repairing and...