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IT Service Delivery Manager

2 months ago

Alexander City, United States Artmac Soft LLC Full time

Who we are

Artmac Soft is a technology consulting and serviceoriented IT company dedicated to providing innovative technology solutions and services to Customers.
Job Description: Job Title : IT Service Delivery Manager Job Type : W2 Experience : 8 10 Years Location : Fort worthTexas

Responsibilities: .

  • 8 years in IT 5 in enduser computing service delivery.
  • Experience managing IT teams and projects.
  • Strong knowledge of desktop laptop mobile devices and apps.
  • ITIL certification preferred.
  • Experience with cloudbased EUC solutions (Office 365 Intune etc.).
  • Experience with offshore/onsite models.
  • Knowledge of automation tools (PowerShell Python).
  • Familiarity with IT security best practices and ticketing systems
  • Oversee enduser computing services (desktop support app management infrastructure maintenance).
  • Ensure system availability reliability and performance.
  • Develop and manage SLAs for service quality.
  • Lead and mentor IT teams assign tasks and monitor performance.
  • Manage enduser computing projects (implementations upgrades migrations).
  • Define project scope timelines and resource allocation.
  • Manage vendor relationships and contracts oversee P&L.
  • Improve enduser computing processes and costefficiency.
  • Address user concerns gather feedback and ensure service meets expectations.

Qualification:.

  • Bachelors degree or equivalent combination of education and experience.