Human Services Case Manager

Human Services Case Manager / REQ-157291

Salary range: $4138 - $6025

North Bend on the Oregon Coast

We are proud to be an Equal Opportunity Employer. We are actively working to build an equitable agency with the  as our guide toward our vision of an agency free of discrimination and bias. We believe that teams in which everyone can show up as their full authentic self are key to creating a thriving workforce that can better serve communities. We welcome members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to apply.

Would you like the opportunity to make a positive impact on Oregonians in need of support and resources?  Would you enjoy working with a diverse team that collaborates and learns together in service of the elderly, people with disabilities and communities?  Then, we want to hear from you

Oregon Department of Human Services (ODHS), A place to belong and make a difference 

• When you join the , you join a community of over 10,000 employees dedicated to serving and helping Oregonians achieve wellbeing and independence through opportunities that protect, empower, respect choice, and preserve dignity.  

• Connect with ODHS Employee Resource Groups (ERGs) and find a place to belong, build community and participate in shared learning. ERGs are employee-driven committees that support each other as well as the ODHS’ overall mission and vision.   

• We know that life is unpredictable and ODHS cares about keeping you well. Enjoy a work-life balance, 11 paid holidays a year, flexible work schedules, and including health, dental, vision and much more

• About the program - c to learn more about Aging and People with Disabilities.

WHAT YOU NEED TO QUALIFY/MINIMUM QUALIFICATIONS (MQ’s):

• A bachelor's degree in a Behavioral Science, Social Science, or a closely related field;

​OR

• A bachelor's degree in any field AND ONE YEAR of human services related experience (i.e., work providing assistance to individuals and groups with issues such as economically disadvantaged, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, inadequate housing).

OR

• An associate degree in a Behavioral Science, Social Science or a closely related field AND TWO YEARS of human services related experience (i.e., work providing assistance to individuals and groups with issues such as economically disadvantaged, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, inadequate housing).

OR

• Three years of human services related experience (i.e., work providing assistance to individuals and groups with issues such as economically disadvantaged, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, inadequate housing).

ESSENTIAL ATTRIBUTES (EA's):

Required: Include within your application materials your specific work history that matches the required essential attributes below.

• Personal computer knowledge & proven competency in producing a variety of documents.

• Experience communicating orally and in writing with a variety of people.

• Experience explaining policy and decisions, both orally and in writing.

• Experience assessing the physical and cognitive needs of clients/customers/participants.

YOUR DUTIES AT A GLANCE:

The purpose of this position is to determine initial and on-going Medicaid eligibility for long term services and supports (LTSS); shall include determining initial and on-going financial eligibility for Oregon Project Independence-Medicaid (OPI-M) and Family Caregiver Assistance Program (FCAP).  Additionally, the purpose of this position is to develop and implement service plans, to coordinate the provision of services for community-based care and nursing homes, and to regularly review and update Medicaid eligibility and monitor service plans. The office is open from 8am-5pm, Monday through Friday. The needs of the public will be adequately served.

Day in the Life of a Case Manager’ video (YouTube):

Major duties include:

Regular attendance is an essential function required to meet the demands of this job and to provide necessary services. Employee is required to do the following:

• Screen and assess through interview, applicants, recipients, relatives, and other interested persons in the individuals care setting to determine initial eligibility for LTSS. Inform Oregonian of rights and responsibilities.

• Develop detailed, individualized service plans. Conduct reviews in various care settings using OR ACCESS, CA/PS assessment tool and the laptop computer. Provide on-going case management by coordinating the provision of services according to rules, regulations, and individual case plans. This includes but is not limited to monthly waivered service contacts. Make community referrals for other services and supports including Adult Protective Services.

• In all interview locations, use OR ACCESS computer system to input client information. Document all aspects of the case in the narration. Use DHR, ONE and MMIS to collect, verify, and enter accurate data for benefit issuance. Use the tools available via the Internet such as: the on-line manual, webpages, TEAMS, Outlook, etc.

WORKING CONDITIONS:

Physical exertion such as climbing stairs, walking on uneven terrain and transporting a laptop. General office environment. Must travel to individuals' homes, hospitals, nursing homes, and other provider settings as well as other local offices and Salem. May encounter environmental hazards including unsanitary conditions. May come in contact with people who present as irrational, hostile, or angry. Also, will come in contact with animals, some of which may be dangerous. Drive a variety of cars which may be unfamiliar, to remote places in a variety of terrain and possibly inclement weather. Exposed to a variety of contagious diseases such as staph infections, lice, MRSA, COVID-19, etc. Welcomes constructive feedback and suggestions in an effort to strengthen work performance. Maintain confidentiality in accordance with published guidelines. Efficiently manage workload in a constantly changing work environment as well as plan for and resolve complex problems.  This position may expose you to secondary trauma.     

APPLICATION INSTRUCTIONS and REQUIREMENTS

• Clearly describe how you meet the minimum qualifications (MQ’s) and essential attributes (EA’s) within your application materials. These attributes will be used to determine which candidates will be selected to move forward in the process. 

• Please upload a resume or complete the Workday history profile. Your work history profile and/or resume are the perfect opportunity to highlight your interest in the position and showcase your skills and experience that make you the best candidate for the position. Note: Your resume and cover letter may be uploaded in the Resume/CV field on the online application.

• Current State of Oregon employees: Apply via your employee Workday account.

• If you are not a current State of Oregon employee: view this .

• After you submit your application, you will have additional tasks to complete in Workday. Please continue to check your Workday account throughout the recruitment process.

• Finalists for this position will be subject to a computerized criminal history and abuse check.  Adverse background information will be reviewed and could result in withdrawal of a conditional job offer or termination of employment.

• The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.

• A valid driver’s license and acceptable driving record may be required if driving is a duty of this position.

HELPFUL INFORMATION

• This position is represented by the Union (SEIU).

• This recruitment may be used to fill future vacancies.

• Have questions about Workday, and want some tips on understanding the state application process? Check out our page.

• If you need an accommodation under the Americans with Disabilities Act (ADA), have questions or need assistance with the application process, please contact .

​We thank you for considering this employment opportunity with the Oregon Department of Human Services.