Ski & Snowboard School Training Supervisor

4 weeks ago

Leavenworth, United States Stevens Pass Full time

Create Your Experience of a Lifetime

Come work and play in the mountains  Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until December 15th or until the positions are filled (whichever is first).

Employee Benefits

•    Ski/Mountain Perks Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons 
•    MORE employee discounts on lodging, food, gear, and mountain shuttles
•    401(k) Retirement Plan 
•    Employee Assistance Program
•    Excellent training and professional development
•    Referral Program

To Learn More, please review the Benefits Eligibility Summary

Job Summary:

The Ski & Snowboard School Training Supervisor is responsible for creating a positive training culture throughout the Ski & Snowboard School, by leading the Resort priorities and modeling our company’s values.  This is achieved by collaborating with supervisors, managers and Ski & Snowboard School leadership on the creation, administration, quality control, staffing, and delivery of Ski & Snowboard School training. This position reports directly to the Director of Skier Services.

Success in this role is defined by quality of performance across key areas; safety, employee development & certification, guest experience, financial responsibility and staff retention. A successful Training Supervisor will organize systems to support exceptional instructor performance.  They will recognize the value of quality instruction, well-matched group experiences, and be driven to exceed expectations and professional standards of excellence.  This role represents a fantastic opportunity to develop and retain snowsports instructors.

Job Responsibilities:

  • Successfully coach, motivate and develop a high performing instruction team. Ensure team is aligned with the goals, values, and safety standards of the Ski & Snowboard School, Stevens Pass, and Vail Resorts.
  • Maintain an employee culture of inclusivity and excellence that will result in a safe, positive and engaging work environment for all. This culture includes teamwork, collaboration, positive thinking, and constant improvement to attract the best and brightest employees and motivate them to accomplish great work.
  • Develop, coordinate and schedule all aspects of Ski & Snowboard School staff training including overseeing and managing all assigned companywide trainings and courses to insure 100% completion by assigned employees by collaborating with the Director of Skier Services and the Ski and Snowboard School department managers.
  • Deliver exceptional guest experiences and develop training specific to business and guest needs working with Managers to ensure quality and consistency of products/services throughout the school. Be knowledgeable of each step of the guest’s purchase path and experience trail, and partner and build strong, positive relationships with other departments to ensure a consistent and high-level experience for guests and employees.
  • Continuously evaluate the training program's effectiveness through quality control and regular communication with pros, trainers, training team, supervisors and managers.
  • Remain current with professional organizations, industry trends, competitions, and events. Take advantage of educational and training opportunities.
  • Co-Manage annual safety plan to reduce employee incidents and create a strong safety culture across departments.
  • Accountable for effective communication with staff, leadership, peers and other departments to create an environment of support and trust that will benefit all.
  • Accountable for the accurate entry of schedules and payroll of training staff.
  • Financial accountability for training revenue and expenses.
  • Become an active and collaborative participant in company best practice groups and resort leadership team settings.
  • Perform daily operational supervisor duties as required.
  • Teach lessons to the public and lead training clinics when necessary.
  • Other duties as assigned. 

Minimum Requirements:

  • PSIA/AASI Level 3 certification (or equivalent).
  • Children Specialist 2 accreditation or equivalent
  • Minimum 3 years proven leadership experience in SSBS or closely related field.
  • Demonstrated ability to perform in a high-paced, variable, multi-faceted environment and multi-task.
  • A positive, strengths-based orientation and can-do attitude.
  • High level of proficiency in MS Office applications and in adapting to unfamiliar software systems.
  • English, fluency in both written and verbal
  • Able to work in a high alpine environment
  • High School diploma or equivalent

Preferred Skills and Experience:

  • PSIA/AASI Level multi-discipline certification.
  • Experience with RPOS or RTP staff management software.
  • Bachelor’s degree in education, leadership development, or related field.
  • Previous Vail Resorts Supervisor or greater management experience.

The expected pay range is Starting at $27 per hour. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID  505458
Reference Date: 10/07/2024 
Job Code Function:Ski/Snow School  

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