Health Technician

Summary

The subject position is located in the Kayenta Service Unit (KSU), Division of Quality Management Services in Kayenta, Arizona. The purpose for this position is to serve as the patient advocate, covering inpatient, ambulatory care, and emergency areas, and is responsible for the patient grievance system, providing interpretation liaison activities.

Duties

Develops, administers and evaluates the Service Unit Patient Grievance System. Fields specific concerns, complaints, suggestions, and comments from both patients and staff. Reviews the patient medical record as part of investigating the quantity and quality of services being provided. Prepares reports and surveys as appropriate to meet requirements outlined in Service Unit regulations or as requested by the Quality Management Specialist, Executive Committee and/or Governing Body. Updates and maintains Patient Rights brochure to remain current with regulatory standards. Interviews complainants and refers properly documented complaints to the appropriate department supervisor or program administrator. Conducts random patient interviews/audits/chart reviews to determine satisfaction with treatment and to gather feedback on ideas for improvement in hospital services. Develops and conducts education and in-service training for the staff on values clarification, customer care, courtesy and internal promotion of cultural aspects. Establishes networking, advocacy, and collaboration processes through which to market the KSU community. Maintains liaison network to ensure that a variety of hospital information and clinical support services are linked with those community groups and general public who have need of information and are likely to seek out and better utilize hospital services.

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