OverviewAs a SharePoint Developer with over 4 years of experience we are looking for SharePoint Developer who would be responsible for designs and administers BPM tools provides training and support aligns processes with domain expertise and optimizes tool functionalities.Roles and Responsibilities:

• Design and Develop Knowledge Management Site / Page.
• Collaborate with stakeholders to understand business requirements and assist in the selection and implementation of new knowledge management tools.
• Build the required content in SharePoint or any other identified tool covering design functionality and content.
• Knowledge management Tool Administration:
• Collaborate with stakeholders to understand business requirements and assist in the selection and implementation of new knowledge management tools.
• Configure and customize tools to align with group services processes and user needs.
• Administer user accounts permissions and access rights for the tools ensuring security and data integrity.
• Monitor system performance and troubleshoot issues promptly.
• Provide user support and training on tool functionalities to enable effective usage. Address user inquiries and technical issues to ensure a smooth user experience.
• Coordinate tool upgrades and maintenance activities in collaboration with IT and vendor partners.
• Documentation and Knowledge Sharing:
• Maintain comprehensive documentation of tool configurations processes and support procedures.
• Share knowledge and best practices with users to enhance tool utilization.
• Individual Development:
• Participate in crossfunctional projects related to compliance and risk management.
• Seek professional growth to stay informed about knowledge management tools and techniques

Key skills required: Bachelors degree in computer science Information Technology or a related field. 4 years of proven experience as a developer of industry standard knowledge tools such as SharePoint. System administrator specializing in industrystandard BPM tools and training aids. Prior experience preferred in the Shared Services domain Proficiency in graphic / web design with hands on development of interactive / user friendly content. Experience in managing content design and interactive training tool (audio visual based) Understanding of incident management swiftly identifying and resolving toolrelated issues to minimize downtime. Solid expertise in user access provisioning ensuring data security and appropriate rolebased access. Strong grasp of configuration management principles making necessary adjustments to optimize tool performance. Excellent problemsolving skills with the ability to provide timely and effective firstlevel support to endusers. Experience conducting training sessions to educate users on BPM tool functionalities and best practices. Familiarity with the latest trends and developments in BPM tools and related technologies.

system administration,graphic design,incident management,training sessions,bpm,user support,content design,problem-solving,training,integration,sql,bpm tools,javascript,web design,knowledge management,configuration management,sharepoint,audio visual system design

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