Customer Representative

1 month ago

Shawnee, United States State of Kansas Full time

Employment Benefits

: Comprehensive medical, prescription, dental, vision, and additional coverage Pre-tax savings accounts  Sick & Vacation leave Work-Life Balance programs: military leave, jury leave, funeral leave 9 Paid State Holidays (designated by the Governor annually) Employee discounts with the  Retirement and deferred compensation programs Paid Parental Leave Employee Assistance Program On-the-job training programs Public Service Loan Forgiveness Program Position Summary: This position is in the Motor Fuel Segment of the Customer Relations Core Process. Provides exceptional customer service and ensures all customer needs are met in a professional and efficient manner. Educates customers in person, by phone or in writing regarding statutes, policies, procedures, services and resources in a professional manner. Provides customer with information regarding status of records, tax return or other transactions. Provides guidance on options to correct deficiencies, problems or errors. Reviews the complete customer profile which includes all tax accounts and licenses for which the customer is registered. Performs account management, and audits, of accounts for Motor Fuel Distributor/Importer/Exporter/Manufacturer/Retailer, Petroleum Products Inspection and Environmental Assurance Fee. Performs account adjustments, abatements, and/or assessments. Conducts the processing of business applications, returns, remittances, refunds, billings and bonds. Assists with walk-in customers. This position requires a professional attire and a customer service orientation.

Click here to view the full position description

Qualifications:

Education: High school diploma or equivalent. 
 
Minimum Qualifications: Six months experience in interviewing, investigating or providing technical assistance to clients, customers, or the public. Education may be substituted for experience as determined relevant by the agency.
 
Preferred Experience: Knowledge of tax laws, regulations, policies and procedures. Ability to apply guidelines to individual situations. Demonstration of excellent customer service, written/oral communication, and time management skills. Ability to detect, correct and explain irregularities by applying tax accounting principles. Ability to multitask, plan and prioritize work. Prefer experience with Legacy ASTRA Tax Processing (ATP).
 
Post-Offer, Pre-employment Requirements: KBI and FBI fingerprint required due to access to Federal Tax Information files in KDOR systems.

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