Customer Service istant Croatian speaking

4 weeks ago

Roma, United States Careerxtra Full time
We are working with a leading Outsourcing/BPO company that is looking to recruit a Croatianspeaking Customer Support Representative to support customers of an ecommerce platform. Location: ClujNapoca RomaniaEmployment type: FulltimeRemuneration: Base salary performance bonuses DUTIES AND RESPONSIBILITIES:
  • Communication via incoming telephone emails and chat with customers in order to solve their issues or inform them about the features of the products
  • Customer Order Management
  • Secure and deepen client retention contribute to excellent customer support
  • Secure that all complaints are being recognized recorded confirmed and solved effectively
  • Proactively propose ways to improve the processes
  • Adhere to given processes and procedures
  • Update the database of customers and document activities
  • Reporting the most common issues to the support team for further escalations
REQUIREMENTS:
  • C1 written and verbal communication skills in Croatian
  • B2 English
  • High school diploma or an equivalent
  • Excellent customer service and relationship building skills
  • High motivation and enthusiastic approach selforganized
  • Ability to work in a fastpaced organization
  • Good numerical and reasoning skills
OFFER:
  • Schedule: full time MondayFriday 8 AM 5.30 PM
  • Transportation coverage
  • Attractive remuneration package
  • First three salaries extended with a signing bonus of 250 EUR
  • Holidays: 20 days/year and an extra day after a year
  • Contract for undetermined period
  • Training: 5 days MondayFriday 8 AM 5.30 PM
  • 6 months accommodation if needed
  • Up to 200 EUR refund from the first travel to Romania
  • After the first year 200 EUR refund for a travel home
  • Meal tickets (30 RON/day) approx 150 EUR net/month
  • Private medical package
  • Paid professional training
  • Internal development opportunities
  • Discounts with our current partners
  • Gympass monthly subscription
  • Employee assistance/wellbeing program subscription

relationship building,customer service skills,order management,outsourcing,high school diploma,english,english communication skills,relationship building skills,problem solving,bpo,communication skills,customer service,e-commerce,english language proficiency,database management,reporting,problem-solving,process improvement,customer,retention,croatian,croatian communication skills,numerical and reasoning skills,skills,customer support,communication,client retention,numerical skills,croatian language proficiency,reasoning skills,commerce,complaint handling

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