Library User Services Associate

3 weeks ago

Marietta, United States Kennesaw State University Libraries Full time

Job Summary

Provides service desk information support for KSU students, faculty, staff, and community members. Provides assistance with accessing library content and shared resources. Provides user account management and material circulation. Assists with technology, gathering and reporting statistics, provides building management, and ensures customer compliance with policies and procedures.

Typical Schedule during Fall and Spring Semesters:

Sunday 1PM-9PM
Monday-Thursday 2PM-11PM

Key Responsibilities:

Provides excellent customer service to KSU students, faculty, staff, and the broader community

Proactively engages and assists library users with discovering and accessing library content and shared resources

Determines customer need through thoughtful inquiry

Solves and identifies problems, issues, resources, services, and/or collections to meet user information needs and refers appropriately to other library or university units

Utilizes and troubleshoots software and hardware necessary for library functions such as KSU’s integrated library system, Microsoft Office Suite, printers, and copiers, etc.

Opens and closes library facilities, may act as senior staff present during evenings and weekends

Assists with the development of KSU Library policies and procedures

Enforces applicable library and university policies and procedures to ensure the safety and security of library visitors, identifies and reports space, facility, and technology issues through appropriate channels

Participates in a variety of library projects and initiatives, as assigned

Gathers and analyzes statistics and data on activities and provide reports as needed

Collaborates and communicates effectively with internal and external colleagues, stakeholders, and community members

Provides guidance, direction, and supervision of student assistants working on scheduled shifts

Required Qualifications

Educational Requirements: Bachelor’s degree from an accredited institution of higher education or an equivalent combination of relevant education and/or experience
Required Experience: Two (2) years of related customer service or office support experience.

Preferred Qualifications

Preferred Educational Qualifications: An advanced degree from an accredited institution of higher education in a related field
Preferred Experience: Previous experience in an academic library, public library, or media center

Knowledge, Skills, & Abilities

ABILITIES

Able to engage in learning opportunities to gain a broader knowledge of the services of the organization
Able to maintain confidentiality
Able to handle multiple tasks or projects at one time meeting assigned deadlines

SKILLS

Excellent interpersonal, initiative, teamwork, problem solving, independent judgment, organization, communication (verbal and written), time management, project management and presentation skills
Proficient with computer applications and programs associated with the position (i.e., Microsoft Office suite)
Strong attention to detail and follow up skills
Strong customer service skills and phone and e-mail etiquette

Equal Employment Opportunity: Kennesaw State University is an Equal Employment Opportunity Employer. The University is committed to maintaining a fair and respectful environment for living, work and study. To that end, and in accordance with federal and state law, Board of Regents policy, and University policy, the University prohibits harassment of or discrimination against any person because of race, color, sex (including sexual harassment, pregnancy, and medical conditions related to pregnancy), sexual orientation, gender identity, gender expression, ethnicity or national origin, religion, age, genetic information, disability, or veteran or military status by any member of the KSU Community on campus, in connection with a University program or activity, or in a manner that creates a hostile environment for members of the KSU community.

Other Information

This is not a supervisory position.
This position does not have any financial responsibilities.
This position will not be required to drive.
This role is considered a position of trust.
This position requires a purchasing card (P-Card).
This position may travel 1% – 24% of the time.
Background Check

Standard Enhanced + Education
Per the University System of Georgia background check policy, all final candidates will be required to consent to a criminal background investigation. Final candidates may be asked to disclose criminal record history during the initial screening process and prior to a conditional offer of employment. Applicants for positions of trust with screening results which confirm a disqualifying criminal history will be immediately disqualified from employment eligibility.

All applicants are required to include professional references as part of their application process. Some positions may require additional job-based screenings such as motor vehicle report, credit check, pre-employment drug screening and/or verification of academic credentials.

  • Library Assistant- Full Time

    21 hours ago

    Marietta, United States Life University Inc Full time

    Job DescriptionJob DescriptionDescriptionLife University is looking for a dynamic individual to serve as a Library Assistant. This position, under the direction of the Access Services Assistant Manager, performs the day-to-day operations of functional areas within the Circulation department, including circulating books and audiovisual materials, answering...

  • Part-Time Librarian

    4 weeks ago

    Marietta, United States Life University Inc Full time

    Job DescriptionJob DescriptionUnder the direction of the Associate Director, the Part-time Librarian works as a team member to provide coverage and assistance for reference and information services, research support to the Life U community, and access services. This position may require some evenings and weekends as needed. This position will help support...

  • Part-Time Librarian

    1 week ago

    Marietta, United States Life University Inc Full time

    Job DescriptionJob DescriptionUnder the direction of the Associate Director, the Part-time Librarian works as a team member to provide coverage and assistance for reference and information services, research support to the Life U community, and access services. This position may require some evenings and weekends as needed. This position will help support...

  • Sr. UI Developer-Marietta, GA-F2F Interview

    2 months ago

    Marietta, United States Inherente Technologies Full time

    Required Skills: Mandatory required skills: React.js, Node.Js, Javascript, Flux, Redux, Preferred/Desired skills: Git, DevOps, Rest Job Description • Strong 5+ hands on development experience as a UI developer using technologies like React.js, Javascript, Typescript, NodeJS • Experience in developing responsive pages • Experience...

  • Lead Service Associate>

    4 weeks ago

    Marietta, United States Rite Aid Full time

    Rite Aid Corp. - 301 Greene Street [Retail Associate / Team Member] As a Service Associate at Rite Aid Corp., you'll: Provide excellent customer service by assisting customers with their shopping needs, answering customer inquiries, and resolving customer complaints; Engage with customers in a friendly and efficient manner while completing customer...

  • UI Developer

    6 days ago

    Marietta, United States Vakulatech Full time

    Job DescriptionJob DescriptionPlease share resumes at jobs@vakulatech.comJob Role: UI Developer with Strong AngularLocation: Marietta, GAContarct: W2Required Skills:Mandatory required skills: Angular, Node.Js, Javascript, Flux, Redux, Preferred/Desired skills: Git, DevOps, RestJob Description Strong 5+ hands on development experience as a UI developer using...

  • UI Developer

    5 days ago

    Marietta, United States Vakulatech Full time

    Job DescriptionJob DescriptionPlease share resumes at jobs@vakulatech.comJob Role: UI Developer with Strong AngularLocation: Marietta, GAContarct: W2Required Skills:Mandatory required skills: Angular, Node.Js, Javascript, Flux, Redux, Preferred/Desired skills: Git, DevOps, RestJob Description Strong 5+ hands on development experience as a UI developer using...

  • IT Service Desk Analyst

    4 weeks ago

    Marietta, United States Aventis Systems Full time

    Job Overview: We are seeking a highly capable service desk analyst who will be responsible for inbound calls and tickets from Cortavos managed services customers. This Level 2 position will require the ideal candidate to identify and resolve questions relating to issues with opening applications, printers, connectivity to different systems, new user...

  • IT Service Desk Analyst

    3 weeks ago

    Marietta, United States Aventis Systems Full time

    Job Overview: We are seeking a highly capable service desk analyst who will be responsible for inbound calls and tickets from Cortavos managed services customers. This Level 2 position will require the ideal candidate to identify and resolve questions relating to issues with opening applications, printers, connectivity to different systems, new user...

  • IT Service Desk Analyst

    4 weeks ago

    Marietta, United States Aventis Systems, Inc. Full time

    Job Overview:We are seeking a highly capable service desk analyst who will be responsible for inbound calls and tickets from Cortavo’s managed services customers. This Level 2 position will require the ideal candidate to identify and resolve questions relating to issues with opening applications, printers, connectivity to different systems, new user...

  • IT Service Desk Analyst

    3 weeks ago

    Marietta, United States Aventis Systems, Inc. Full time

    Job Overview:We are seeking a highly capable service desk analyst who will be responsible for inbound calls and tickets from Cortavo’s managed services customers. This Level 2 position will require the ideal candidate to identify and resolve questions relating to issues with opening applications, printers, connectivity to different systems, new user...

  • IT Service Desk Analyst

    1 week ago

    Marietta, United States Aventis Systems, Inc. Full time

    Job Overview:We are seeking a highly capable service desk analyst who will be responsible for inbound calls and tickets from Cortavo’s managed services customers. This Level 2 position will require the ideal candidate to identify and resolve questions relating to issues with opening applications, printers, connectivity to different systems, new user...

  • Cortavo Service Desk Analyst

    2 weeks ago

    Marietta, United States Cortavo Full time

    Job Overview: We are seeking a highly capable Service Desk Analyst who will be responsible for inbound calls and tickets from Cortavo’s managed services customers. This Level 2 position will require the ideal candidate to identify and resolve questions relating to issues with opening applications, printers, connectivity to different systems, new user...

  • Cortavo Service Desk Analyst

    4 weeks ago

    Marietta, United States Cortavo Full time

    Job DescriptionJob DescriptionJob Overview:We are seeking a highly capable Service Desk Analyst who will be responsible for inbound calls and tickets from Cortavos managed services customers. This Level 2 position will require the ideal candidate to identify and resolve questions relating to issues with opening applications, printers, connectivity to...

  • Cortavo Service Desk Analyst

    3 weeks ago

    Marietta, United States Cortavo Full time

    Job DescriptionJob DescriptionJob Overview:We are seeking a highly capable Service Desk Analyst who will be responsible for inbound calls and tickets from Cortavos managed services customers. This Level 2 position will require the ideal candidate to identify and resolve questions relating to issues with opening applications, printers, connectivity to...

  • Patient Services Associate, Mariette

    1 month ago

    Marietta, United States MEDNAX National Medical Group Full time

    The Patient Service Associate is responsible to ensure smooth clinic, patient and billing flow by greeting and directing patients to their various appointments, preparing the daily clinic schedule and updating the physicians' schedules, maintaining p Patient Services, Associate, Patient, Patient Care, Billing, Insurance, Healthcare

  • Bilingual Packing Associate

    2 months ago

    Marietta, United States Automation Personnel Services, Inc. Full time

    Automation Personnel Services is looking for Bilingual Packing Associates for a company based in Marietta, GA. In this role, you will primarily be responsible for loading materials into bins for production in a fast-paced setting. Pay Rate $14.50 per Packing, Bilingual, Associate, Staffing, Manufacturing, Automation

  • Bilingual Packing Associate

    3 weeks ago

    Marietta, United States Automation Personnel Services, Inc. Full time

    Automation Personnel Services is looking for Bilingual Packing Associates for a company based in Marietta, GA. In this role, you will primarily be responsible for loading materials into bins for production in a fast-paced setting. Pay Rate $14.50 per Packing, Bilingual, Associate, Staffing, Manufacturing, Automation

  • Utility Services Associate

    2 weeks ago

    Marietta, United States Kennesaw State University Full time

    Job Summary Responsible for dishwashing and custodial needs for the location. Responsible for the cleanliness, sanitation and organization of all pot room, dish room and restrooms in the location. Ensures the assigned areas are cleaned according to established guidelines. Work is performed in accordance with health department, sanitation and...

  • Part-time Retail Associate

    4 weeks ago

    Marietta, United States Columbia Care Services Full time

    Position Overview: Under general supervision, Retail Associates provide guidance and education to each customer regarding their individual marijuana needs. Retail Associates assist every patient to ensure the patient is receiving the correct medication that will best benefit the patient's specific illness and medical condition. In adult-use markets, Retail...