Guerlain Spa Concierge

1 month ago

Boston, United States AccorHotel Full time

The Spa Concierge is in charge of interacting with guests in the spa. Ensuring each guest experience is personalized and seamless. You also provides recommendations and promotes a calm and tranquil environment throughout guests visits.

Job responsibilities include but are not limited to:

  • Provide warm welcome and personalized service to all guests visiting the spa.
  • Perform check in and check out of all spa guests. Handle payment transactions for treatment and retail products.
  • Handle telephone reservations in line with service standards using proper telephone etiquette.
  • Ascertain guest satisfaction upon guest departure and ensure.
  • Provide guest escorts to changing rooms relaxation area and swimming pool.
  • Complete all opening and closing duties professionally and accurately.
  • Ensure spa reception area is kept clean and free of clutter retail display is presented elegantly and appropriately replenished at all times.
  • Ensure all payment transactions are accurate at the end of each shift reporting any discrepancies to the immediate supervisor.
  • Scheduling spa reservations and upsell treatments to maximize room and therapist utilization.
  • Provide retail recommendations to guests tailored to their specific needs.
  • Report accidents injuries to management.
  • Follow all company policies and procedures.
  • Ensure uniform and appearance is tidy and professional in line with grooming standards.

 

Qualifications :

  • 2 years of experience in luxury hotel or spa front of house position preferred
  • Computer literate preferably with knowledge of spa reservation systems.
  • Passion for guest care.
  • Personal interest in spa treatments and holistic lifestyle.
  • Telephone skills ideally in conjunction with handling reservations.
  • Able to work within a team with rotating shifts.

Remote Work :

No

Employment Type :

Fulltime

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