IT Monitoring Infrastructure Engineer

1 month ago


Austin, United States Texas Department of Aging & Disability Services Full time
Job Description:
*This position can telework % from any location in Texas consistent with HHS telework policies. Applicants from outside Texas must be willing to relocate within 30 days of hire.*

Oversees and manages the DSHS application and server monitoring program leveraging Dynatrace. Will onboard application teams from beginning to end, including demonstrations, requirements gathering, configuration, and training. The specialist also assists in maintaining and supporting the Dynatrace infrastructure. Develops documents, exercises, strengthens agency IT monitoring plans, and verifies state and federal mandates compliance. Collaborates with system owners to build monitoring capabilities and desires. Analyzes, documents, and provides updates to the system owners. Collaborates with SMEs to validate application architecture and dependencies. Collaborates with subject matter experts (SME) and/or vendors to develop and coordinate monitoring reviews and plans. Communicates Monitoring status and/or updates to HHSC management during monitoring alerts.
Essential Job Functions:
Develops, implements, maintains and/or evaluates monitoring strategies, plans, and procedures for DSHS critical applications and/or business programs.

Serves as subject matter expert and liaison with service providers, application development teams, to develop monitoring plans, activities, documentation, and services.

Help create dashboards for Dynatrace metrics, as well as metrics coming from other sources.

Develop processes to proactively monitor and alert for critical business transactions and applications

Represents the agency during IT performance discussions.

Deploy and configure Dynatrace agents to a diverse set of environments including Linux, Solaris, Azure Service Fabric, and Windows.

Coordinates monitoring reviews with the agency application teams and the contracted DCS and non-DCS vendors.

Performs related work as assigned.
Knowledge Skills Abilities:
•Knowledge of Texas state agency IT-related processes and requirements
•Knowledge of project management processes, tools, and methodologies.
•Skills in motivating people, interpersonal communications, and influencing decisions.
•Skills in negotiation and problem resolution
•Skills software support and troubleshooting
•Skills in technical knowledge of application and server performance
•Ability to communicate effectively both verbally and in writing, including the ability to communicate effectively with individuals and project team members.
•Ability to establish and maintain a service orientation and effective working relationships with multiple business units and IT technical stakeholders.
•Ability to understand disaster recovery testing and evaluate testing results.
•Ability to plan, organize, coordinate, monitor, and evaluate multiple priorities.
•Ability to attend to details and track tasks and milestones.
•Ability to plan and organize activities and communications to achieve results related to IT services.
•Ability to work occasional overtime and/or a flexible schedule as needed to meet required deadlines.
•Ability to travel as necessary.
•Ability to comply with all agency policy and applicable laws.
•Ability to comply with all applicable health and safety rules, regulations, and standards.
•Ability to perform basic project management tasks, including planning activities/tasks, tracking issues, monitoring schedules, organizing priorities, coordinating meetings, and addressing multiple priorities.
•Ability to prepare and present professional and effective written communications.


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