Support Manager USA

4 weeks ago

Delaware, United States Play'n GO Full time

Job title: Support Manager USA

Job Details

Hours: Full Time

Location: Fully remote. This opportunity is open to you if you can legally work remotely from New Jersey NorthCarolina or Delaware.

Contract: Permanent

At Playn GO we enjoy a flexible freedom to shape our own days. Everyone we hire is unique and every role we fill has certain performance expectations. The daytoday challenges of work and life will be unique to you but our commitment to helping you find a balance will never vary.

From the GO

At Playn GO our purpose is to entertain. Our pleasure is in working with people ready to make a difference that lasts. We are pioneers. We were the first entertainment supplier to recognise the potential of gaming on the GO and create the innovative mobile games which supercharged our industry and inspired our name. Today Playn GO is the leading gaming entertainment supplier to casinos in regulated markets the world over. And we are still growing.

With growth comes opportunity. This could be yours. Are you ready to help us face challenges and find solutions that get us both to the next level of excellence

What the role entails:

Some of the key responsibilities of our SupportManager USAwill be:

  • Leads a 24x7 FollowtheSun support team collaborating with global teams to ensure seamless shift coverage and minimize escalations.
  • Manages daytoday team performance aligning efforts with company values and ensuring compliance with company policies and regulations.
  • You know situational leadership and are excellent in change management. You drive change in such a way that it is well defined understood deployed and sustained.
  • You know how to do SW Support and are especially knowledgeable and interested around Lean & Agile WoW that you practice with your teams in a motivating and energetic way
  • You have high expectations of yourself your manager and your employees and you strive for high performance all together. You should have basic product market business and domain competence.
  • Drives the team towards effective execution of delivery and strategy ensuring alignment with business goals and adherence to processes.
  • Provides and receives open constructive feedback on performance behaviour and skills fostering a culture of continuous improvement.
  • Enhances team competence through welldefined training plans and professional development.
  • You know how to motivate and drive your employees to meet our/their targets and excel in performance
  • Responsible for delivering Customer SLA reports in line with Service Level Agreements.
  • Oversees incident management ensuring swift resolutions root cause analysis and preventive measures.
  • Effectively resolves conflicts leaving all parties stronger and fostering a collaborative open communication environment.
  • Regularly conducts performance and salary reviews in cooperation with Human Resources striving for high performance and continuous development across the team.
  • Travels domestically and/or internationally for business as needed.

What we ask of you:

  • 10 years applicable industry experience
  • Experience as a manager or leader in a technical support environment
  • Experience working in a Network Operations Center
  • Experience training individuals in a technical support environment
  • Experience managing and performing to contractual Service Level Agreements
  • Strong customer service skills experience in a customer facing role; ability to manage relationships and escalations with customers.
  • Ability to manage and negotiate at all levels including internal and external executive levels.
  • Excellent written and verbal communications listening negotiation skills.
  • Experience in Incident and Escalation Management.

Preferences:

  • Agile scrum master
  • Lean Six Sigma

Whats in it for you

If you feel great youll do great. Our employees know that their package of benefits activities and initiatives are some of the most generous in the industry. From challenges to chill outs the fun we share at play helps inspire excellence from the go.

Apply now to find out more. Its your best move. This opportunity will remain open until we meet the right candidate.

GO for it.

We believe the way forward relies on wellregulated gaming and player safety. Our commitment to this sets the standard for our industry.

  • Peer Support

    3 weeks ago

    Delaware, United States MARYHAVEN,INC Full time

    Peer Support (QMHS) RequirementsCDCA & Certified Peer Support preferred.Knowledge of the disease of chemical dependency and the 12 Step Programs.Excellent facility in using Microsoft Office Suite, including Word, Access, Excel, Outlook.Ability to handle sensitive information and maintain high level of confidentiality; must sign confidentiality agreement.Good...

  • Peer Support

    4 weeks ago

    Delaware, United States MARYHAVEN,INC Full time

    Job DescriptionJob DescriptionPeer Support (QMHS) RequirementsCDCA & Certified Peer Support preferred.Knowledge of the disease of chemical dependency and the 12 Step Programs.Excellent facility in using Microsoft Office Suite, including Word, Access, Excel, Outlook.Ability to handle sensitive information and maintain high level of confidentiality; must sign...

  • MATCH SUPPORT SPECIALIST

    2 weeks ago

    Delaware, United States Big Brothers Big Sisters of Central Ohio Inc Full time

    Job DescriptionJob DescriptionReporting Relationships: Reports to Director of ProgramsStatus: Non-ExemptCore Duties and Responsibilities:1. Regularly exercise discretion and judgment to continually assess match relationships focusing on child safety, match relationship development, positive youth development, family engagement, and volunteer satisfaction....

  • Manufacturing Support Engineer OH

    1 week ago

    Delaware, United States NESCO Inc Full time

    Duties: Scroll down to find the complete details of the job offer, including experience required and associated duties and tasks. The quality technician (Mfg Engineering Support Tech) contributes to the quality of processes and products by performing audits, inspections, and testing. Provides production expertise to resolve quality issues within the...

  • Manufacturing Engineering Support Tech

    3 weeks ago

    Delaware, United States TPI Global (formerly Tech Providers, Inc.) Full time

    Position - Manufacturing Engineering Support TechLocation- Delaware, OH 43015 (Onsite from Day 1)Duration- 06+ Months Contract Job Description: The quality technician contributes to the quality of processes and products by performing audits, inspections, and testing. Provides production expertise to resolve quality issues within the production operation,...

  • Manufacturing Support Engineer OH

    2 weeks ago

    delaware, United States Nesco Resource Full time

    Duties: The quality technician (Mfg Engineering Support Tech) contributes to the quality of processes and products by performing audits, inspections, and testing. Provides production expertise to resolve quality issues within the production operation, taking corrective action to rectify nonconformance issues. Reports quality issue data and ensures the...

  • Manufacturing Support Engineer OH

    1 week ago

    Delaware, United States Nesco Resource Full time

    Duties:Scroll down to find the complete details of the job offer, including experience required and associated duties and tasks. The quality technician (Mfg Engineering Support Tech) contributes to the quality of processes and products by performing audits, inspections, and testing. Provides production expertise to resolve quality issues within the...

  • Manufacturing Support Engineer OH

    1 week ago

    Delaware, United States Nesco Resource Full time

    Duties:Scroll down to find the complete details of the job offer, including experience required and associated duties and tasks. The quality technician (Mfg Engineering Support Tech) contributes to the quality of processes and products by performing audits, inspections, and testing. Provides production expertise to resolve quality issues within the...

  • QC Lab Technician

    3 weeks ago

    Delaware, United States Tricon Solutions Full time

    Location: 760 Pittsburgh Drive Delaware OH USA 43015 Type: 6 months contract on W2 Hours: 3p11p 2nd shift Position Overview: As a Second Shift Laboratory Technician working onsite in our production support QC Labs in Delaware OH you will be responsible for a variety of laboratory operations in quality assurance ...

  • QC Lab Technician

    3 weeks ago

    Delaware, United States Tricon Solutions Full time

    Location: 760 Pittsburgh Drive Delaware OH USA 43015 Type: 6 months contract on W2 Hours: 3p11p 2nd shift Position Overview: As a First Shift Laboratory Technician working onsite in our production support QC Labs in Delaware OH you will be responsible for a variety of laboratory operations in quality assurance ...

  • Managing Director

    1 day ago

    Delaware, United States Cigna Health and Life Insurance Company Full time

    Data Management Strategy & Governance Managing DirectorManaging Director, Enterprise Data Governance and StrategyData is foundational to our success as an organization. The unique insights that we cultivate from our rich data directly support our ability to improve health and value for the individuals, families and organizations we serve, create...

  • Managing Director

    6 days ago

    Delaware, United States Cigna Health and Life Insurance Company Full time

    Data Management Strategy & Governance Managing DirectorManaging Director, Enterprise Data Governance and StrategyData is foundational to our success as an organization. The unique insights that we cultivate from our rich data directly support our ability to improve health and value for the individuals, families and organizations we serve, create...

  • Purchasing Manager

    1 month ago

    Delaware, Ohio, United States Federal Heath Full time

    {"title": "Purchasing Manager", "description": "Purchasing ManagerFederal Heath, a retail signage company, is seeking a Purchasing Manager to support our Delaware, Ohio facility. Our success is a direct result of our exceptional people.Key Responsibilities:Order products/materials from approved suppliers & distributors while seeking quality goods at...

  • Senior Production Manager

    4 weeks ago

    Delaware, United States ATR International Full time

    As the Resin and Electrocoat Senior Production Manager at ATR International, you will be responsible for ensuring the safe and efficient output of resins, a critical component in paint manufacturing. This role encompasses Environmental, Health, and Safety (EHS), production, quality control, continuous improvement, maintenance, and engineering, as well as...

  • Big Futures Match Support Specialist

    1 week ago

    Delaware, United States BIG BROTHERS BIG SISTERS OF OHIO Full time

    Reporting Relationships: Reports to Director of Programs Status: Non-Exempt Core Duties and Responsibilities: 1. Regularly exercise discretion and judgment to continually assess match relationships focusing on child safety, match relationship development, positive youth development, family engagement, and volunteer satisfaction. Address and resolve real...

  • Tax Manager

    4 months ago

    Delaware, United States True North Consultants Full time

    Responsible for managing client assignments and projects, delivering a high-quality service. This includes coaching, advising, and supporting team members in meeting clients and self-development expectations. Managers are also responsible for client relationships within their area of expertise and for clients assigned to them. Responsibilities include, but...

  • Tax Manager

    3 weeks ago

    Delaware, United States Spartan Placements LLC Full time

    Tax Manager We are looking for a Tax Manager to join our team in Delaware, OH or in Columbus, OH. Tax Manager Responsibilities: Review various tax returns - individual, corporate, partnership, and trust tax returns and make recommendations and decisions to address client needs. Ensure the accuracy of tax provision and tax returns including the...

  • Senior Production Manager

    1 month ago

    Delaware, United States DSJ Global Full time

    Position Summary:In this role you will be responsible for the production of resins while supporting multiple strategic teams. This position encompasses environmental, health, and safety (EHS) management, production oversight, quality control, continuous improvement initiatives, maintenance and engineering coordination, as well as receiving and shipping...

  • Senior Production Manager

    3 weeks ago

    delaware, United States DSJ Global Full time

    Position Summary:In this role you will be responsible for the production of resins while supporting multiple strategic teams. This position encompasses environmental, health, and safety (EHS) management, production oversight, quality control, continuous improvement initiatives, maintenance and engineering coordination, as well as receiving and shipping...

  • Senior Production Manager

    1 month ago

    delaware, United States DSJ Global Full time

    Position Summary:In this role you will be responsible for the production of resins while supporting multiple strategic teams. This position encompasses environmental, health, and safety (EHS) management, production oversight, quality control, continuous improvement initiatives, maintenance and engineering coordination, as well as receiving and shipping...