Position: AV Specialist

Location: Owensboro KY

Duration: 6 Months (Day 1 Onsite)

Primary Responsibilities & Competencies

Assists with the support of IP Phones Voicemail and other telephony equipment on the network (C isco UC phones Analog devices video

endpoints).

Effectively responds to end user requests (in person by telephone via email or remote control) for routine provisioning changes in C isco C all

Manager environment (new/replacement IP phones name changes line additions call forwards voicemail etc.).

Maintains network and IP phone equipment inventory and asset configuration documentation.

Processes RMAs for failed network and IP phone equipment.

Provides end user training on use of IP phone services as needed (phone features voicemail chat).

Monitors and troubleshoots connectivity to printers and computers.

Escorts external IT vendors performing physical work in the environment.

Assists Network Administrators with planned maintenance of C isco Network and C all Manager environment.

Participates in On C all Rotation 24/7.

Education :

High school diploma General Equivalency Diploma (GED) or higher required. Associates degree in C omputer Information Systems or related

field preferred.

Work Experience:

A minimum of 2 years relevant experience required. Experience supporting networks in a 24/7 environment preferred. C isco VoIP support

experience preferred.