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Workplace Experience Coordinator

2 months ago

London, United States paretofm Full time

Job Title : Workplace Experience Coordinator

Location : London

Contract Type : Full time Shift Pattern: 8:30am5:30pm

Salary: 3537 DOE

Overview:

This is a fulltime role based in London for a highprofile Client. We are looking for the most vibrant exciting enthusiastic candidate. We want team members to be outgoing customer focused always willing to help and always willing to own a problem to completion. To develop a Workplace Experience that meets and exceeds customer expectation. Joining a MultiSkilled Team in delivery an excellent customer experience whilst ensuring all services are delivered to contract and legal requirements.

Key responsibilities :

  • Provide workplace experience services to all employees contractors and vendors to Samsara UK office remote employees and across our European offices to increase wellbeing productivity and satisfaction.
  • Lead Meeting Room Management AV triage with biztech colleagues meeting support supply and equipment management
  • Build and maintain effective relationships with customers and internal/external suppliers by resolving service issues and acting as an ambassador for both Pareto and the Workplace team.
  • Act as Front of House lead for EMEA HQ office in London to be first point of engagement for colleagues new hires and visitors alike creating a warm welcome and a supportive environment that enhances the overall experience.
  • Work cross functionally alongside our other support functions such as People Operations Biztech communications to support all teams located in the office and remotely to provide a firstclass experience to all and supports the need of creating a great place to work.
  • Own and conduct onboarding to all new hires across EMEA region and align onboarding across APAC region to ensure consistency and a continuous improvement process is in place.
  • Maintain all location SOPs databases and communication details.
  • Follow security and emergency procedures as defined from the Global team. Respond to emergency situations in a calm efficient manner. Summon appropriate assistance and make appropriate notifications in accordance with operating procedures.
  • Support the Regional Workplace Manager perform their role effectively and act as deputy in their absence.
  • Flexibility to cover OOH events TOIL
  • First Aider/Fire Warden
  • Logging any accidents incidents near misses on site via Pareto portal
  • Must be prepared to fill the gaps and step into any of the facilities roles in times of constrained resource.
  • Action ad hoc guest and employee request
  • Any other duties required by the client.

Experience and knowledge:

  • Excellent communication coaching and feedback skills.
  • Experience in a fastpaced environment.
  • IWFM (or similar) Level 3 Certificate

IWFM (or similar) Level 3 Certificate

  • IOSH Level 3 Managing Safety
  • Proven experience in a customer service environment.
  • PC literate and competent in all relevant Google applications i.e. Google docs Sheet Google slides GCalendar and Drive

Key Skills:

  • Good Communicator
  • Client focused Skills
  • Able to work on own initiative or as team player.
  • Confident and courteous manner both in person and on the phone
  • Commitment to customer care
  • Cultural sensitivity and awareness