Senior Application Support Specialist

2 weeks ago

New Castle, United States DelDOT Full time

Introduction

Make a Difference with DHSS

Our mission at the Department of Health and Social Services (DHSS) is to improve the quality of life of Delaware citizens by promoting health and well-being, fostering self-sufficiency, and protecting vulnerable populations. We prioritize personal and family independence by assisting individuals and families in a variety of life areas.

We offer numerous career opportunities and are dedicated to attracting and retaining highly talented individuals who are ready to make a difference in their community today. DHSS is a great place to kick-start your profession.

For more information, please visit today

Summary Statement

The incumbent serves as a system developer for ASSIST Self Service, the online application used by the public to apply for entitlement programs. The incumbent must have a thorough understanding of data structures and relationships between those structures. Duties: develops complex SQL queries or code to extract data from databases, uses tools to reformat data and present that data to upper management in a variety of reporting formats, remediates production issues to achieve timely return to service, may serve on-call rotations during production incident remediation or for after-hours system maintenance support. The incumbent may also be required to write, test, debug and document .NET C# code for web applications and performs maintenance.

Essential Functions

Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.

Performs systems analysis and design employing information needs analysis, requirements analysis and design alternative analysis. Provides alternative design proposals including cost/benefit analyses. Writes computer program and/or system configuration specifications.  Designs computer program logic flow, writes new and modifies existing computer programs/system configurations, develops test data, tests and debugs system problems/computer programs. Provides user orientation and training in new/modified applications. May oversee and coordinate the work of technical staff in the absence of technical supervision or on a project basis or as assigned by management. May train lower level application programmers and support specialists. Writes progress and incident reports. Writes operational, program and user documentation. May lead and/or support IT audit, IT security, and/or IT compliance activities. Performs related work as required.

Job Requirements

JOB REQUIREMENTS for Senior Application Support Specialist
Applicants must have education, training and/or experience demonstrating competence in each of the following areas:

Six months experience in computer programming languages including the latest generation. Six months experience in database management systems which includes database design, testing, and implementation. Six months experience in information systems analysis and design.

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