Benefit & Eligibility Worker (Human Services Specialist 3) Bilingual Encouraged

2 weeks ago

Warm Springs, United States State of Oregon Full time
Job Description: We want you to join our Warm Springs Eligibility Team and help Oregonians succeed We are seeking a Benefit & Eligibility Worker to join our Warm Springs Self Sufficiency office.

We are proud to be an Equal Opportunity Employer. We are actively working to build an equitable agency with the as our guide toward our vision of an agency free of racism, discrimination and bias. We believe that teams in which everyone can show up as their full authentic self are key to creating a thriving workforce that can better serve communities. We welcome members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to apply.

Looking for a rewarding career where you can work alongside a team of dedicated individuals to support Oregonians? This opportunity offers growth and the chance to positively impact lives.

Bilingual Encouraged

While this position does not require bilingual language skills, there is a need in the communities that we serve, and all are encouraged to apply.

You will work in the Warm Springs Branch assisting Oregonians in-person. This position is not remote.

Oregon Department of Human Services (ODHS), A place to belong and make a difference

  • When you join the , you join a community of over 10,000 employees dedicated to serving and helping Oregonians achieve wellbeing and independence through opportunities that protect, empower, respect choice, and preserve dignity.

  • Connect with ODHS Employee Resource Groups (ERGs) and find a place to belong, build community and participate in shared learning. ERGs are employee-driven committees that support each other as well as the ODHS’ overall mission and vision. 

  • We are committed to building an antiracist and equitable agency. Equity is foundational to our role as a human services agency, and we are committed to integrating equity into all we do. The has four points that explain the agency's goals related to equity, inclusion, and racial justice.

  • We know that life is unpredictable and ODHS cares about keeping you well. Enjoy a work-life balance, 11 paid holidays a year, flexible work schedules, and including health, dental, vision and much more

  • Two years of experience determining eligibility for an agency program by interviewing to assess the needs of clients, and interpreting and applying the policies, rules, and guidelines that are applicable to the client's situation.

  • An equivalent combination of education, training, and experience relative to the class concept.

Candidates must clearly demonstrate meeting the minimum qualifications (What you need to qualify) in their submitted resume or application. This is best done by submitting a complete (long version) resume and/or application with all work experience, including all job duties, education, and relevant volunteer work.

We cannot accept updated or additional materials after the posting deadline, please ensure your materials are current and complete.

Essential attributes

We are looking for candidates with:

  • Experience interviewing customers in person & by phone to obtain information to determine eligibility for a service or program.

  • Experience using basic mathematics in a work environment with a high level of accuracy.

  • Experience demonstrating compassion and empathy with customers experiencing financial or emotional stress.

  • Experience working independently with little guidance, as well as experience contributing to a high functioning team.

  • Experience prioritizing a high-volume workload while completing tasks, duties, projects, and obligations with deadlines.

  • Experience professionally interacting and communicating eligibility outcomes while delivering excellent customer service to a diverse audience.

  • Experience creating and maintaining written documentation of activities concerning individual client cases.

Please be sure to clearly describe how you meet these attributes within your application materials. These attributes will be used to determine which candidates will be selected to move forward in the process.  

Your duties at a glance

As an employee working in the (SSP), you will have an opportunity to provide resources and services to help people move out of poverty and toward whole well-being. Programs include food benefits, cash assistance, childcare assistance, medical, services for domestic violence survivors, resources for refugees and support for youth experiencing homelessness. 

As a Benefit & Eligibility Worker, you will:

  • Perform eligibility determinations, redeterminations, periodic reviews, and updates to changes for ODHS, Oregon Health Authority (OHA), and Department of Early Learning and Care (DELC) programs.

  • Assessing client family strengths and needs, connecting families to other resources and programs.

  • You will update narrative report summarizing new information from client and collateral sources, findings of home visit, and conclusions.

Working conditions

  • Work is conducted in offices and other program sites.

  • Based on business need, this position may be relocated to other offices or to out stationed sites within the district.

  • May require a valid driver’s license or other acceptable method of transportation.

  • May interact with clients who are under emotional or financial stress.

  • This position is not remote.

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