Process Improvement Analyst.

3 weeks ago

Macon, United States GeorgiaGov Full time

Under limited supervision the Process Improvement Analyst provides direct support of information technology systems and project needs for the division.

ESSENTIAL DUTIES and RESPONSIBILITIES :

As directed, identifies, and obtains information to facilitate project implementation using sound decision-making and collaboration. Provides analytical assessment of division’s technical/project requirements and coordinates strategic initiatives. Conducts project assessments, captures project requirements, provides workflow analysis and validation to include project approval. Direct involvement in project life cycle through deployment. Supports data validation of PLB systems to ensure accuracy, relevancy and system reflects current needs. Plans and tracks changes in WalkMe project workflow. Tracks changes to applications for review. Assists with documentation requirements for workforce surveys and compact reporting agreements. Responsible for tracking and reporting standard operating procedures and ensures training materials are current. Supports applicable Legislative changes within assigned area. Monitors and evaluates policies, programs, and procedures to ensure project effectiveness. Working in conjunction with SOS Purchasing and Procurement, provides input regarding contracts for goods and services within assigned area in accordance with established guidelines. Provide and monitor project requirements and costs as directed. Drafts project training needs and provides guidance to employees and managers. Provides technical assistance in the areas of design, graphics, and production of publications. Manages project records. Performs other related duties as assigned.

SUPERVISORY RESPONSIBILITIES : None

MINIMUM QUALIFICATIONS : Three (3) years of direct experience in an information technology business analyst role working with professional level staff. Experience must include sound analytical assessment ability and direct involvement in technical/project requirements to include coordinating strategic initiatives and validation of system data.

EDUCATION REQUIREMENTS : Bachelor’s degree from a nationally accredited college or university or High school diploma/equivalent and five (5) years of direct involvement in in an information technology Business Analyst role.

Bachelor's degree in a related field from an accredited college or university AND Two years of related experience, One year of which in a supervisory position OR Associate's degree in a related field from an accredited college or university AND Five years of related experience, Two years of which in a supervisory position OR Six years of related experience, Three years of which in a supervisory position OR One year of experience at the lower level (RCT012) or position equivalent.

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