Network Operations Analyst

2 weeks ago

Clearwater, United States Pinellas County FL Full time

Network Operations Analyst

Location: South Fort Harrison Avenue, Clearwater, FL

Are you interested in an exciting, fast-paced, creative environment with a technology organization smitten with innovation? We excel at delivering innovative, operationally ready, and cost-effective IT solutions that accelerate the interoperability and resiliency of Pinellas County critical systems.

The Business Technology Services’ Division of Infrastructure Services is seeking a highly motivated and directed, forward-thinking, problem-solving professional Networking and Telecommunications Analyst to join our team of specialized Networking and Telecommunications administrators and engineers. Our Networking team is responsible for cross agency network environment in support of critical systems for our employees and citizens, with minimal downtime. As the Network Operations Analyst you would perform professional technical work which requires advanced analytical and technical assignments serving our infrastructure teams, Pinellas County affiliates, departments, and organizations to assist with maintaining and growing technologies and ensuring business value outcomes.

If you are dynamic, ambitious, creative, and autonomous, you will appreciate working with our team of technology professionals committed to providing value-added services on our stakeholder’s technology projects. Do you have expert level experience with judgement and discretion in working with customers to maintain functioning operations and determine hardware and software failures? Do you enjoy identifying and resolving major technical problems of an advanced nature while also providing support and guidance to others while network troubleshooting?

Would you like to contribute to your community by joining our organization using the most advanced expert analytical, technical, and administrative work, all in support of County mission critical and strategic operations?

What Would You Do?

Responsible for analytical support in the development, installation, implementation, testing, evaluation and administration of the local, wide area and telecommunications networks. Install, configure, test, and support a variety of network/telecommunications components and devices. Conduct preventive maintenance on network/telecommunications segments and components. Perform a variety of duties relative to assigned area of responsibility. Investigate, analyze, and resolve network/telecommunications related problems. Recommend and implement changes and improvements. Monitor security and performance. Identify unauthorized access and potential security risks. Participate in or lead projects to enhance security operations. Measure volume and performance of network/telecommunications traffic. Identify and make recommendations to improve utilization and performance issues. Assist in design strategies and recommendations to improve performance. Demonstrates advanced-level proficiency in Network Management. Demonstrates advanced-level job knowledge, quality, dependability, judgment, communications, and initiative, with demonstrated advanced-level proficiency in meeting design specifications of network/telephony systems, with the following core competencies:Analysis, Design, Business Process Improvement, Implementation, Monitoring/Controls, Troubleshooting/Problem Solving, Documentation, and Service Motivation. Demonstrates technical leadership that fosters commitment, team spirit, pride, and trust.Facilitates and fosters open communication and cooperation within the organization and with customer groups in a team environment. Promotes organizational change that fosters a quality of service essential to high performance.Contributes to a shared vision and ability to work with others to translate vision into actions and meaningful contributions that drive performance to higher levels of effectiveness and productivity. Self-motivates, manages, and performs personal daily activities and multiple major projects under the discipline of defined departmental business processes. Contributes to project plans/schedules, and coordinates requirements, tasks, work assignments, resources, and critical milestones, with a demonstrated ability to focus on priority tasks. Identifies and analyzes major problems; distinguishes between relevant and irrelevant information to make logical decisions; provides solutions to problems. Takes ownership of assignments and cross-sectional problems and works with a team to resolve, with an appropriate sense of urgency. Communicates effectively, both verbally and in writing, to peers, management, and customers at various levels of the organization.Prepares and delivers occasional presentations to various audiences using clear, concise, and effective communication. Performs other related job duties as assigned.

What Do You Need To Have?

At least 6 years of experience as described below; or Associate's degree in information technology, computer science, computer technology, or related field; and at least 4 years of experience as described below; or Bachelor’s degree or higher-level degree and 2 years of experience as described below; or An equivalent combination of education, training, and/or experience as described below.

Experience

Technical and professional IT networking experience in large, diversified organization. Hands-on experience with Cisco route/switch technology. Knowledge in several of the following areas: routing protocols, switching protocols, wireless access points, network services, VoIP telephony, load balancing, firewalls, virtual servers, and application development. Experience in a fast-paced operations, implementation, and planning role. Customer service and 1 year of team leadership or supervision

Additional Requirements

Cisco Certified Network Associate (CCNA) certification or equivalent. Possession and maintenance of a valid State of Florida Driver's License upon hire with eligibility based upon evaluation of a Motor Vehicle Record (MVR) driving report. Must successfully obtain and maintain Florida Department of Law Enforcement (FDLE) Criminal Justice Information Services (CJIS) Level 4 - CJIS Security & Awareness Certification. Assignment to work a variety of work schedules including compulsory work periods in special, emergency, and/or disaster situations.

Highly Desirable

·An associate’s level certification in any of the following technologies:

Juniper Networks Certified Associate (JNCA) Palo Alto Network Certified Network Security Administrator (PCNSA) Certified Information Systems Security Auditor (CISSA) Amazon Web Services (AWS)

Our benefits rank among the top in the area

Looking for a strong retirement? We have you covered as members of the Florida Retirement System (FRS) with investment and pension options. We have deferred compensation programs and wellness centers to name a few perks. Check out these and more

Want To Learn More?

Please review the full classification description with the Physical/Mental Demands, Working Conditions, and Knowledge, Skills, and Abilities at the below link.

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