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Senior AWS Connect EngineerDeveloper

2 months ago

Baltimore, United States Omm IT Solutions Full time
Please Note: For this req specifically we are willing to allow you to submit candidates are not local. Please make note it will be the vendors responsibility to ensure the candidate is able to be in Baltimore for badging twice. We will not be able to support any remote badging. As of todays guidance once they are badged they will be allowed to work remotely.

Position Description:
  • Design develop and implement AWS Connect processes to include new or modifications to applications forms workflow policies actions access control interfaces and any other configurations required to support client processes.
  • Provide recommendations for enhancing existing operations and provide recommendations for new updates or modifications.
  • Support and enhance existing processes based on new requirements or upgrades.
  • Facilitate requirements gathering review and document requirements.
  • Design and develop solutions within the ServiceNow environment.

Key Required Skills:
The successful candidate will have fluency in AWS Connect design and development principles and work with stakeholders to develop enterprise business solutions that leverages industry processes and best practices.

RequirementsBasic Qualifications:
  • Masters 10 years of experience OR Bachelors 12 years of experience OR 18 years of related experience in lieu of a degree
  • Bachelors Degree in Computer Science Mathematics Engineering or a related field
  • 7 years of experience working with large enterprise framework
  • 7 years of handson experience working with AWS Cloud platform
  • 3 years of handson experience working with Amazon Connect
  • 3 years of experience using Node.js Python or Java for development
  • 3 years of experience in designing call routing & messaging
  • Excellent interpersonal and communication skills
  • Must be able to obtain and maintain a Public Trust. Contract requirement.

Required Skills:
  • Knowledge or experience with CCaaS with Artificial Intelligence (AI) strategies and solutions.
  • Knowledge and experience with integrating Pega workflows with CCaaS.
  • Knowledge and experience with building reports and dashboards preferably with Tableau.
  • Solid AWS Cloud and AWS Connect Developer experience.
  • Extensive experience and knowledge with IVR Automatic Call Distribution (ACD) SkillBased Routing Live Chat.
  • Experience with process flow documentation creation.
  • Strong verbal and written communication skills.

Desired Skills:
  • Adept at working independently but also in a team environment.
  • Demonstrated experience delivering technology solutions in a fastpaced deadline driven enterprise environment.
  • Excellent understanding of change management testing requirements techniques and tools to ensure high availability of systems.
  • Prior Federal government experience.
  • Selfstarter highly motivated individual who adapts to a dynamic work environment.
  • Strong attention to detail with an ability to operate effectively across multiple priorities.

Basic Qualifications: Minimum knowledge, skills, abilities needed. Bachelor s degree and 7 years of experience, Master\'s degree and 5 years of experience, or 11 years of experience in lieu of a degree At least 4 years experience using customer-focused Splunk Enterprise Security SIEM engineering background - SME knowledge of ES v4.7 At least 4 years experience in a senior Splunk role working in a Splunk clustered environment supporting SOC or NOC environments At least 4 years of experience with: In-depth knowledge of designing, upgrading, maintaining and implementing network devices on a large-scale enterprise Direct experience with Splunk Engineering and data integration Prior SIEM data modelling experience on similar platform at scale (>50 servers) Scripting and development skills in Python/Perl with deep comprehension of regular expressions Coordination and communication with other remotely deployed team members Developing documentation with processes and procedures Proposing, implementing automation features in a large enterprise environment At least 3 years of experience with Linux and SQL/ODBC interfaces At least 2 years of experience in app interface development, using REST API s Hold active Splunk Core Certifications of at least Splunk Architect Minimum of 3 year of experience in developing and tailoring reporting from network security tools. Must be able to obtain and maintain a US Public Trust clearance Preferred Qualifications: Candidates with these skills will be given preferential consideration. Experience with Splunk Common Information Model (CIM) and Enterprise Analytic Strong problem-solving abilities with an analytic and qualitative eye for reasoning under pressure. Self-starter with the ability to independently prioritize and complete multiple tasks with little to no supervision Knowledge of Cloud Services such as AWS, Azure, Office365 Ability to script in one more of the following computer languages Python, Bash, Visual Basic or Powershell Experience in automating Splunk Deployments and orchestration with in a Cloud environment