Clerk II

Job Description:
Clerk II

Performs complex (journey-level) clerical work under the general supervision of the ICF/IID Incident Management Coordinator. This position performs general and specialized clerical and typing tasks (as identified in essential functions) for the ICF/IID Incident Management Department. Work involves the use of computer programs, communication with staff, vendors and other agencies. Work is performed with limited latitude for the use of initiative and independent judgement according to the policies and procedures of the facility and agency. Will be required to answer phone calls, research and update logs regarding staff reassignment or modified reassignments, send emails and contact various department leads or IDT to update them on new and historical allegations, update ANE logs (data entry), scribe for the daily Incident Management Review Team meetings (IMRT), submit purchase request’s and work orders for the department, label and file all investigations, and various other day-to-day activities. Will be required to complete other duties as assigned, based on the needs of the department. Essential Job Functions:
Attends work on a regular basis and may be required to work a specific shift schedule or, at times, even a rotating schedule, extended shift an/or overtime in accordance with agency leave policy and performs other duties as assigned.

Performs routine secretarial/clerical duties such as answering telephone calls, filing and distributing correspondence, typing documents, reports, filing, and special assignments.

Maintains and organizes workstations and other pertinent storage areas. Takes inventory of supplies and submits requisition orders as needed to maintain proper supply levels.

Operates typical office equipment and checks to ensure equipment is properly working. Contacts vendors for service calls as needed.

Communicates with staff, visitors, vendors and other agencies on issues or topics related to the operation of the department.

Other duties as assigned include but are not limited to actively participating and/or serving in a supporting role to meet the agency’s obligations for disaster response and/or recovery or Continuity of Operations (COOP) activation. Such participation may require an alternate shift pattern assignment and/or location. Knowledge Skills Abilities:
Knowledge of office practices, arithmetic and filing systems.

Knowledge of computer programs such as Microsoft Office (Excel, Word, PowerPoint, etc...).

Skill in planning, organizing and prioritizing work tasks.

Skill in using office equipment including computers.

Ability to maintain records, prepare routine documents and reports, proofread documents, and able to multitask.

Ability to understand and follow oral and written instructions.

Ability to maintain composure in a fast-paced environment and use pleasant telephone and communication mannerisms.

Ability to type at least 45 words a minute minimum

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