Community Care Worker I

Found in: Talent US 2 C2 - 1 week ago


San Antonio, United States Texas Department of Aging & Disability Services Full time
Job Description:
Community Care Worker I
• Performs entry level case management work for Community Care Services Eligibility (CCSE).
• Determines eligibility for CCSE program services.
• Authorizes and monitors CCSE program services.
• Interviews elderly and/or individuals with disabilities.
• Documents information manually and into multiple automated systems.
• Verifies case information utilizing multiple automated systems.
• Explains program benefits and requirements.
• Refers individuals to other programs and/or agencies.
• Completes special assignments and/or reports.
• Maintains confidentiality of all incoming and outgoing information.
• Understands and adheres to all HHSC and CCSE policies and procedures.
• Provides outstanding customer service in person, over the telephone, and via e-mail.
• Maintains a positive and productive attitude while working in a fast-paced environment.
Essential Job Functions:
• Attends work on a regular and predictable schedule in accordance with agency leave policy.
•Performs other duties as assigned.
• Interviews applicants, consumers, and resource persons and conducts home/site visits to assess the need for services.
• Works effectively with consumers, their families, provider agencies, and other state agency staff to compile information and ensure services are authorized appropriately and accurately.
• Conducts reviews to determine and re-determine eligibility.
• Obtains, verifies, and calculates income and resources to determine financial eligibility.
• Documents information manually and into multiple automated systems.
• Develops, coordinates, and explains client services and plans, and authorizes services to help meet an individual’s needs.
• Serves as a consumer advocate and agency representative in locating available resources and making referrals to community resources, when appropriate.
• Prepares basic-level special assignments, narratives, and statistical reports.
• Monitors services provided by contract agencies to measure the effect of services delivered and to detect any problems.

Knowledge Skills Abilities:
• Ability to effectively communicate orally and in writing.
• Ability to set priorities, establish timeframes, and meet deadlines.
• Ability to establish and maintain effective relationships with individuals receiving services, co-workers, contract agency staff, and staff from other federal or state agencies.
• Knowledge of interviewing techniques to obtain personal information, to make inquiries, and to resolve conflicting statements.
• Knowledge of resources that serve individuals who are older or have a disability.

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