Customer Service Associate

3 weeks ago

Lowell, United States MassHire Lowell Career Center Full time

Shifts: Full-time or part-time (Weekends, Days, Nights)

Responsibilities
o Models and delivers a distinctive and delightful customer experience.
o Registers sales on assigned cash register, provides customers with courteous, fair,
friendly, and efficient checkout service.

Customer Experience
o Engages customers and patients by greeting them and offering assistance with
products and services. Resolves customer issues and answers questions to ensure a
positive customer experience.
o Models and shares customer service best practices with all team members to deliver a
distinctive and delightful customer experience, including interpersonal habits (e.g.,
greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help
proactively, identifying needs, servicing until satisfied, etc.).

Operations
o Provides customers with courteous, friendly, fast, and efficient service.
o Recommends items for sale to customer and recommends trade-up and/or companion
items.
o Registers customer purchases on assigned cash register, collects cash and distributes
change as requested; processes voids, returns, rain checks, refunds, and exchanges as
needed.
o Keeps counters and shelves clean and well merchandised, takes inventory, and
maintains records. Checks in and prices merchandise as required or as directed by
store manager or communicated by the shift leader.
o Implements Company asset protection procedures to identify and minimize profit loss.
o Ensures compliance with state and local laws regarding regulated products (e.g.,
alcoholic beverages and tobacco products).
o Constructs and maintains displays, including promotional, seasonal, super structures,
and sale merchandise. Completes resets and revisions as directed.
o Assists with separation of food items (e.g., raw foods from pre-cooked) and product
placement as specified by policies/procedures (e.g., raw and frozen meats on bottom
shelves). For consumable items, assists in stock rotation, using the first in, first out
method and restock outs.
o Has working knowledge of store systems and store equipment.
o Provides customer service in the photo area, including digital passport photo service,
poster print and creative machine, suggestive sell of promotional photo products.
o Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders
(pick items), delivers orders to customers as they arrive at store).
o Assists with exterior and interior maintenance by ensuring clean, neat, orderly store
condition and appearance.
o Complies with all company policies and procedures; maintains respectful relationships
with coworkers.
o Completes special assignments and other tasks as assigned.

Training & Personal Development
o Attends training and completes PPLs requested by Manager or assigned by corporate.

Basic Qualifications
o Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
o Requires willingness to work flexible schedule, including evenings and weekend hours

Preferred Qualifications
o Prefer six months of experience in a retail environment.
o Prefer to have prior work experience with Walgreens.
o Prefer to be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
o Requires willingness to work flexible schedule, including evenings and weekend hours.

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