Recreation Specialist

4 weeks ago

Norfolk, United States Commander, Navy Installations Full time

Summary

The purpose of this position is to effectively develop, coordinate, manage and publicize an effective sailing program at the Sailing Center on Naval Station Norfolk.

Duties

Develops and recommends programs and/or program enhancements that will expand the sailing program, and fully publicize offering to increase participation. Actively sells the sailing/boating program within the military community. Works to expand the sailing program to a year round activity and maintains programs 10 months out of the year. Ensures the maintenance of the motorboat and sailboat rental fleet ensuring that all boats are ready for rent and serviceable at all times. Makes necessary repairs to boats (fiberglass, gel-coat) and sails or sees that repairs are done in timely efficient manner. Monitors and maintains the profitability of the sailing and motorboat training/rental programs via SAP accounting software. Makes financial recommendation about the rental program based on the financial statements extradited from the SAP software. Conduct Sailing lessons to authorized patrons, ensuring their safety on the water during the scheduled lesson. Administers grades and evaluates the basic, intermediate, advanced and night qualifications sailing test in both written and practical areas. Observes activities of patrons to ensure that safety rules are followed. Provides information to patrons regarding safety rules and procedures. Enforces applicable policies and procedures of MWR regarding use of marina/sailing. Rescues boaters in need of assistance. Keeps boating area clean and free from hazards. Observes wind and weather, tides, and currents conditions and makes decision on sailing limitation and activities as appropriate for the given weather conditions Greet customers, rings up sales for merchandise, answers phone and checks ID card to ensure only authorized patrons utilize the program. Answers questions in regards to hours of operation, upcoming events, special events, merchandise availability and cost. Operates a cash register, ringing sales and providing correct change to the customer. At end of shift, completes the Daily Activity Report (DAR), ensures all cash handling/reporting/securing requirements are met, verifies the amount of money collected and drops the cashier bag into the drop safe. Determines cash shortages or overages by comparing total of cash receipt against cash register readings. Completes the deposit form in accordance to local procedures. Ensures all keys are turned into the lock box and/or cashiers bag. Assist with training new staff to accomplish customer service and cash handling, and ensures all requirements are met during assigned shifts, to include: proper opening/closing procedures, securing assets, appropriate release/return of rentals, safety and health requirements are met, issuing supplies, ensuring staffing is at appropriate levels, documents absences and calling in staff as required. Reviews daily schedule and ensures facility, staff and equipment meet operational needs. Resolves minor complaints/concerns of patrons and staff. Directs the work of sailing instructor staff. Prepares schedules for approval, schedules classes, check work in progress and oversees participation. Reviews applicants, conducts interviews, and makes recommendations for selections. Provides input for instructor evaluations and makes recommendations for recognition or corrective action as warranted. Serves as acting supervisor in the absence of the facility manager. Conduct sail check rides and sailing course challenges Performs other related duties as assigned.

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