IRP/IFTA Processor
4 weeks ago
Transportation Services Representative 1 – IRP/IFTA Processor (Multiple Positions)
Oregon Department of Transportation
Commerce and Compliance Division
Commercial Vehicle Licensing Account Services Section
The role:
Are you interested in learning more about commercial motor vehicle registration and licensing programs? Do you want to further develop your skills in interpreting and communicating complex laws and regulations with clarity? If your answer is yes, we invite you to explore the opportunity of becoming an International Registration Plan (IRP) and International Fuels Tax Agreement (IFTA) processor within our . As an IRP/IFTA Processor, you’ll be at the forefront of ensuring that ODOT meets its obligations under the and . Your responsibilities will include setting up IRP and IFTA accounts, application review, registration issuance, and motor fuel tax calculation and collection. We are a dynamic team who are committed to providing exceptional customer service and support to trucking companies and service providers, by helping them navigate complex regulatory requirements with ease. If you’re ready to take on this rewarding challenge, we invite you to apply today
Notice to Applicants: Each employee of the Oregon Department of Transportation in the Commerce and Compliance Division (CCD) must be aware of, and adhere to, and . Failure to follow applicable administrative rules and statutes may impact employment.
We encourage people from all backgrounds to apply for our positions. We hope you’ll join us on our path to increasing diversity, equity, inclusion and belonging through .
Before applying, visit our to learn more about our process. If you are a current State of Oregon employee, you must apply through your
A day in the life:
Start your day by meticulously reviewing motor carrier information to ensure compliance with registration and licensing requirements. You’ll review documents to determine if all necessary criteria have been met, ensuring accuracy and completeness in every transaction.
Provide friendly and knowledgeable assistance to customers via phone calls and in writing regarding regulatory compliance and inquiries, concerns, and procedures.
Calculate and collect appropriate fees and taxes for various transactions. Your attention to detail ensures that all financial transactions are accurate and in accordance with regulatory standards.
Explain and apply a myriad of laws, rules, policies, procedures, and regulations. Your ability to navigate and interpret complex legal frameworks ensures that all actions taken are in full compliance with established guidelines.
Accurately inputting motor carrier applications and forms into the system. As you assist the customer in setting up Oregon IRP and IFTA accounts, you’ll patiently explain the intricacies of forms and transaction requirements, providing clarity and guidance every step of the way.
Embrace opportunities for professional development through cross-training activities, expanding your skill set and knowledge base. As a reliable and collaborative team player, you’ll serve as a valuable back-up for counter agents and actively collaborate with other departments on various projects as needed, fostering a culture of teamwork and cooperation.
Conduct research in response to inquiries from internal and external customers and make independent decisions that align with the respective law, rule, regulation, requirement, policy, or procedure.
Work is performed in a typical office environment with standard working hours of Monday – Friday from 8:00 a.m. – 5:00 p.m.
What’s in it for you:
Work/life balance, 11 paid holidays a year, flexible work schedules, paid leave and so much more. about working at the Oregon Department of Transportation and the we offer.
Competitive benefits packages which can be estimated using our .
Comprehensive and equitable base salary offer within the listed range based on your experience, skills and education. The salary range listed is the non- participating rate. If you are already a participating PERS member or once you become PERS eligible, the salary range will increase by 6.95%. Please review the page for more details.
opportunity
Minimum qualifications:
Two years of public contact/customer service experience which involved dealing with the public in-person or by phone providing information about services/programs or explaining and/or applying laws, rules, regulations/procedures.
AND
Experience or training using computers to retrieve and input data.
AND
What we’d like to see:
If you have these attributes, let us know in your application materials It's how we will choose whom to move forward You do not need to have all these qualities to be eligible for this position. We may also use transferable skills, experience, education and alignment with to help us decide who will move forward.
Experience with high volume of public customer service and responding to inquiries in person, by phone and in writing.
Experience providing exceptional customer service and working collaboratively with diverse audiences.
Experience problem solving an independent decision making.
Experience explaining program rules, regulations, statutes, and policies to customers effectively.
Experience handling multiple assignments with frequent interruptions.
