DSE II

4 weeks ago

Odessa, United States NOV Full time
JOB DESCRIPTION

Primary Responsibilities:

  • Customer Service:
    • Maintain good working relationship with all customer accounts personnel, including office and field teams, and attend to their requirements or requests efficiently and diligently to ensure that the customers receive the highest level of customer service from all areas of the organization.
    • Deliver technology presentations and training sessions with the customer when necessary.
    • Customer visits, client offices, field site support, intercompany travel as required throughout the assigned area.
    • Monitor customer issues, feedback, deadlines, and deliverables to ensure customer issues are handled effectively and quickly, adapting, improving, and communicating internal processes where necessary.
    • Assurance of timely, complete, and accurate invoicing, according to NOV and local customer legal requirements.
  • Sales Support:
    • Supports in the qualification of opportunities, offering the customer insight into processes and timings in line with the internal/external needs and as a result maximizing revenue on the account
    • Responsible for creating technical evaluations and product recommendations that help maximizing the sales and profitability of assigned area.
    • Support sales in achieving internal sales KPIs and metrics.
    • Review customer orders and match against the drilling application needs, make competent technical and commercial evaluations of the customer's order and relevant specifications.
    • Provide support for the contract/quote review process and raise visibility to any non-standard technical requirements that may impact the company.
  • Reporting:
    • Create Application Maps / Study for the applications in your area
    • Create and maintain a product offering map for the assigned area - history of development for an specific product
    • Capture tool performance data from ongoing jobs for data base entry and prepare to present customer run reports and run performance summaries.
    • Develop case histories and outstanding run reports for internal and external use
    • Create dull forensics reports for all required run in the area
    • Create incident reports analysis according to the QMS system
  • Product Development
    • Take the lead in the technical justification of the product development process for new design according to product development process standards
    • support sales in the development of the correct technical response to the client, and identifying new products to the area
    • Provide support to the product life cycle progress for the assigned projects in your area
  • Marketing
    • Create/Post/Share in public social media, performance summaries and daily related activities to promote the brand when applicable according to social media guidelines
  • Quality System:
    • Participate in the ReedHycalog Quality Management System: Take lead and support in all quality incidents in relation to your assigned area according to the QMS standards.
    • Provide feedback of product performance trends for product reliability and quality improvement
  • Personnel Development
    • Support personnel development of junior personnel
  • Safety:
    • Observe safety regulations, wear required safety equipment, encourage safe working practices, report hazards, and adhere to all HSE requirements.
    • Follow all safety protocols for customer sites as required customer standards
    • Comply with the maintenance schedule for the assigned motor vehicle
    • Complete all assigned online training promptly
    • Support other departments and carry out other duties as and when business requirements dictate as may be reasonably expected by line manager
  • Education and Experience:
    • 4 Year Bachelor's degree in engineering.
    • 2-8 Years Relevant oilfield experience


ABOUT US

Every day, the oil and gas industry's best minds put more than 150 years of experience to work to help our customers achieve lasting success.

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Throughout every region in the world and across every area of drilling and production, our family of companies has provided the technical expertise, advanced equipment, and operational support necessary for success-now and in the future.

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Through purposeful business innovation, product creation, and service delivery, we are driven to power the industry that powers the world better.

Service Above All

This drives us to anticipate our customers' needs and work with them to deliver the finest products and services on time and on budget.