Systems Improvement Coordinator

Job Description:
Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned.

EJF1. (35%) Manages and coordinates continuous quality improvement, system upgrades, and other projects for the unit. Serves as a lead worker providing direction to others. Plans, tracks tasks and resources, and organizes communication, ensuring milestones are completed within established time frame, and reports progress to the Special Projects Manager, Unit Director, and as requested to department management and committees. Oversees the effectiveness of programs and projects. Identifies, develops, and implements effective techniques to evaluate unit programs and projects allow the highest quality of NBS clinical follow-up activities. Coordinates and conducts surveys, inspections, or reviews to determine compliance with laws, regulations, policies, and procedures. Reports outcome measures of unit programs and projects to the Special Projects Manager, Unit Director, and as requested to department management and committees. Analyzes the application of and variations within programs, identifies areas of noncompliance, deficiencies, and quality issues, and develops action plans to improve or initiate new programs.
EJF2. (15%) Participates in unit strategic planning activities to include management and coordination of unit goals, objectives and key performance indicators that support the strategic plan of NBS CCC unit and DSHS. Provide written reports to unit leadership of related activities and comply with DSHS record retention rules.
EJF3. (15%) Collects, compiles, and creates written reports of requested information and clinical data. NBS clinical and grant activities to support unit programs and other Community Health Improvement customers. Coordinates with the NBS Informatics Specialist to perform to create dashboards and other tools to allow continuous improvement activities and reporting. Works with NBS informatics to create Tableau dashboards. Determines program statistics, and trends needed to resolve operational problems. Monitors required performance reports and recommends appropriate changes. Completes reports and assignments in a timely manner.
EJF4. (15%) Plans, implements, and oversees NBS CCC, DSHS and State NBS Laboratory stakeholder collaborative activities in support of NBS, State Laboratory, and DSHS as required. Consults with public and private agencies involved in NBS programs to resolve problems, identify training needs, and discuss program effectiveness. Responsibilities include attaining DSHS goals and meeting objectives, supporting agency-wide strategic plans, developing, approving, and monitoring schedules, priorities, and standards for achieving DSHS goals. Identifies grants appropriate for the NBS CCC Unit that can fund new or existing programs and activities. Prepares and organizes submission of grant applications. Develops timelines for deliverables defined in grants, oversees grant deliverable compliance, maintains cost accounting records, prepares, and evaluates NBS budget requests, and reports grant activities.
EJF5. (15%) Assists staff and leadership interpret policies, procedures, rules, regulations, and standards related to the NBS. Serves as subject matter expert and coordinator for NBS policy and procedures. Coordinates and documents process development, implementation, evaluation, and improvement to facilitate efficient workflow and quality outcomes. Reviews legislation related to newborn screening follow-up and provides analysis of how the implementation of the legislation would affect workflow. Works with management and budget staff to determine funding needed to implement legislation. Leads or participates in work groups to implement new legislation.
EJF6. (5%) Other duties as assigned include but are not limited to actively participating and/or serving as a Branch contact to meet the agency's obligations for disaster response and/or recovery or continuity of operations (COOP) activation. Such participation may require an alternate shift pattern assignment and/or location.
Essential Job Functions:
Attend work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned.

EJF1. (35%) Manage and coordinates continuous quality improvement, system upgrades, and other projects for the unit. Serves as a lead worker providing direction to others. Plans, tracks tasks and resources, and organizes communication, ensuring milestones are completed within established time frame, and reports progress to the Special Projects Manager, Unit Director, and as requested to department management and committees. Oversees the effectiveness of programs and projects. Identifies, develops, and implements effective techniques to evaluate unit programs and projects allow the highest quality of NBS clinical follow-up activities. Coordinates and conducts surveys, inspections, or reviews to determine compliance with laws, regulations, policies, and procedures. Reports outcome measures of unit programs and projects to the Special Projects Manager, Unit Director, and as requested to department management and committees. Analyzes the application of and variations within programs, identifies areas of noncompliance, deficiencies, and quality issues, and develops action plans to improve or initiate new programs.
EJF2. (15%) Participates in unit strategic planning activities to include management and coordination of unit goals, objectives and key performance indicators that support the strategic plan of NBS CCC unit and DSHS. Provide written reports to unit leadership of related activities and comply with DSHS record retention rules.
EJF3. (15%) Collects, compiles, and creates written reports of requested information and clinical data. NBS clinical and grant activities to support unit programs and other Community Health Improvement customers. Coordinates with the NBS Informatics Specialist to perform to create dashboards and other tools to allow continuous improvement activities and reporting. Works with NBS informatics to create Tableau dashboards. Determines program statistics, and trends needed to resolve operational problems. Monitors required performance reports and recommends appropriate changes. Completes reports and assignments in a timely manner.
EJF4. (15%) Plans, implements, and oversees NBS CCC, DSHS and State NBS Laboratory stakeholder collaborative activities in support of NBS, State Laboratory, and DSHS as required. Consults with public and private agencies involved in NBS programs to resolve problems, identify training needs, and discuss program effectiveness. Responsibilities include attaining DSHS goals and meeting objectives, supporting agency-wide strategic plans, developing, approving, and monitoring schedules, priorities, and standards for achieving DSHS goals. Identifies grants appropriate for the NBS CCC Unit that can fund new or existing programs and activities. Prepares and organizes submission of grant applications. Develops timelines for deliverables defined in grants, oversees grant deliverable compliance, maintains cost accounting records, prepares, and evaluates NBS budget requests, and reports grant activities.
EJF5. (15%) Assist staff and leadership interpret policies, procedures, rules, regulations, and standards related to the NBS. Serves as subject matter expert and coordinator for NBS policy and procedures. Coordinates and documents process development, implementation, evaluation, and improvement to facilitate efficient workflow and quality outcomes. Review legislation related to newborn screening follow-up and provide analysis of how the implementation of the legislation would affect workflow. Works with management and budget staff to determine funding needed to implement legislation. Lead or participate in work groups to implement new legislation.
EJF6. (5%) Other duties as assigned include but are not limited to actively participating and/or serving as a Branch contact to meet the agency's obligations for disaster response and/or recovery or continuity of operations (COOP) activation. Such participation may require an alternate shift pattern assignment and/or location.
Knowledge Skills Abilities:
Knowledge and understanding of the roles of public health.
Knowledge of newborn screening.
Knowledge of continuing process improvement strategies such as Lean Six Sigma.
Knowledge of DSHS and HHSC policies and procedures for personnel, budget management and tracking, fiscal accounting, purchasing, and contracting, travel, and grants management.
Knowledge of project management concepts.

Skill in leadership of project teams.
Skill in synthesizing and analyzing complex information for a variety of purposes.
Skill in problem solving and conflict resolution.
Skill in accurate and effective oral and written communication to clinical, leadership, and public audiences.
Skill in budget management.
Skill in delegating and coordinating work.
Skill in prioritizing and goal management for multiple projects.
Skill in math, spreadsheets, and finance related to project budgets.
Skill in project management and organization.
Skill in Microsoft Outlook, Word, Project, Excel, Teams, and PowerPoint.

Ability to prepare concise reports, to develop and evaluate policies and procedures, and to plan for following action needed.
Ability to utilize computer programs for trend analysis, creating and use of dashboards, and word processing.
Ability to gather, assemble, correlate, analyze data, and devise solutions to problems.
Ability to present complex information to a variety of audiences.
Ability to develop policies, procedures, and concise reports.
Ability to organize and manage multiple tasks, prioritize heavy workloads, and meet deadlines.
Ability to establish goals and objectives.
Ability to facilitate meetings and projects and work effectively with teams.
Ability to develop and maintain positive working relationships with managers, co-workers, and partners.
Ability to adapt to a changing work environment.

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