Technical Writer

This individual will work with Client subject matter experts (SMEs) to document technical architecture/design, processes, and procedural documentation into digestible content for specific audiences impacted by new solution (infrastructure and application) implementations at the Client Company. In addition, they will work with instructional design resources to design and implement training modules following the ADDIE or similar instructional design models.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Engages with project subject matter experts (SMEs) to illicit detailed systems and process change information and convert it into documentation, training materials, quick reference guides and job aids for impacted audiences.

• Manages the development of assigned projects delivering complete materials aligned to system delivery schedule.

• Conducts audience analysis to ensure that deliverables will align with each specific audience need.

• Creates, publishes, tests, troubleshoots, and maintains documents for web-based delivery.

• Coordinates production and translation of materials and assists with associated deployment/rollout activities.

• Works collaboratively with instructional designers, SMEs and team members to derive content.

• Develops and implements communications plan regarding materials produced to intended audiences.

• Uses existing Microsoft Document Management tools to define the optimal storage structure to facilitate long term adoption and update of the materials produced.

QUALIFICATIONS REQUIRED:

• Bachelor's degree in Technical Writing, Journalism, English, Communications, Instructional Design or related fields, or equivalent 3 - 5 years of work experience in related field

Required Skills:

· Excellent verbal and written communication skills, to support interaction with various levels within The Client Company

· Technical writing skills

· Ability to use Client owned technology to create compelling and communicative graphics & content

· Ability to work with Information Technology and Operational technology experts to develop technical documentation and training materials for server, network and security infrastructure

· Composure under pressure. self-starter, and collaborative working style

· Ability to influence stakeholders

· Ability to manage multiple projects and client interactions concurrently (project management and time management skills)

• Attention to detail and strong work ethic

• Proficiency with MS Office 365 Suite including Outlook, Teams, SharePoint, Word, PowerPoint, Excel. and Visio

The following skills would be a plus:

• Previous experience building documentation and training materials for IT Server setup and on-going system administration

• Instructional Systems Design skills to include needs assessment and/or performance consulting, objective design and sequencing, and measurement plans

• Strong knowledge of adult learning theory, learning styles, learner needs, delivery of Web-based and multimedia content

• Experience with the following content development tools

• Articulate 360 or Adobe Captivate

• Adobe Creative Suite (Photoshop, InDesign, Illustrator, Fireworks, Dreamweaver)

• Multimedia, video production and editing