Amazon Connect

4 weeks ago

Salem, United States GeorgiaTEK Systems Inc. Full time

Systems Engineer - Amazon Connect

Location – India

Duration – 12 months



Systems Engineer - Amazon Connect – The candidate should have built complex call flows for a large corporation


System Engineer-Specific Competencies for Role


• Experience with implementation and design of a CCaaS platform like Genesys, Avaya, and Amazon Connect.:

o Following guidance from senior Engineers; implement contact flow routing using speech recognition (Lex), queues, routing profiles/skilling, users, and porting of TFN and DIDs.

o Adhering to work instructions from the team, monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers to implement fixes

o Strengthen understanding of maintaining security, backup, and redundancy strategies as defined by senior staff



• Strong Working knowledge of AWS

o AWS console, Amazon Connect, Lex, Lambda, DynamoDB, CloudFront, Cognito, CloudWatch, etc.

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