Manager V

Job Description:
Under the direct supervision of the Integrity Support Services Director, performs advanced (senior-level)
managerial work providing direction and guidance in strategic operations and planning. Plans, organizes,
implements, and directs the overall field operations of the Integrity Support Services programs. Provides
overall vision, leadership and strategic direction for Integrity Support Services programs and staff in the
region. Ensures the strategic vision and goals of the agency are met through proactive strategic leadership
and planning. Makes presentations, provides information to the HHSC, state and federal agencies, and other
organizations regarding Integrity Support Services programs and services. Directly supervises program
managers and numerous support staff. Manages Integrity Support Services programs to achieve program
goals and objectives for the region and agency. Ensures execution of the Executive Commissioner's goals
and compliance with regulations and Health and Human Services Commission (HHSC) standards.
Coordinates support services with the Director for Regional Administrative Services, including purchasing,
budget, records management, business services, etc. Works under minimal supervision, with extensive
latitude for the use of initiative and independent judgment.
The ideal candidate will thrive in an environment that emphasizes innovation through new ideas, striving for
excellence by taking pride in your work, embracing people’s differences as a source of strength,
accomplishing more through partnership, leading by example and learning for continuous improvement. Essential Job Functions:
Attends work on a regular and predictable schedule in accordance with agency leave policy and performs
other duties as assigned. Selects, manages, and develops staff through conferences, mentoring, training, and
performance appraisals. (10%) Prepares management reports, analyzes information to keep management
informed, and responds to issues. (10%) Maintains effective communication with clients, regional or state
office staff, community leaders, or public officials. (15%) Submits and negotiates funding requests and
monitors expenditures to conduct program operations within budget allocations. (10%) Develops, implements,
and monitors strategic plans for improving operations and resolving ongoing problems or issues. (10%)Provides overall vision, leadership and strategic direction for the region. (25%) Directs and assesses the
evaluation of Integrity Support Services and implements or recommends improvements. (20%) Must be able
to work overtime outside of normal hours of operation which may include weekend when called upon. Must be
able to work under constant pressure to meet required deadlines. Knowledge Skills Abilities:
Knowledge of local, state, and federal laws and regulations relevant to Office of Social Services (OSS) and
Access and Eligibility Services (AES) program areas. Knowledge of the principles and practices of public
administration and management. Skill in managing program activities. Ability to establish goals and
objectives. Ability to devise solutions to administrative problems. Ability to testify at hearings. Ability to plan,
delegate assignments, and/or supervise the work of others. Skill in strategic planning and executing and
evaluating complex programs, rules, regulations, policies and procedures. Skill in managing multiple and
competing priorities. Skill in problem solving. Skill in management of department resources. Skill in
leadership, communication and public speaking. Skill in working collaboratively and cooperatively with diverse
groups. Ability to develop, implement, communicate and lead an organizational vision which integrates key
state and program goals, priorities, values and other factors. Ability to promote and support creative thinking.
Ability to explain, advocate, express facts and ideas, and negotiate with individuals and groups, internally and
externally. Ability to build, establish and maintain effective working relationships and coalitions. Ability to make
timely and effective decisions and produce results through strategic planning and the implementation and
evaluation of programs and policies.

---