IT Specialist

Found in: Talent US 2 C2 - 1 week ago

New Orleans, United States Office of the Chief Information Officer Full time

Summary

There are two vacancies available in the following duty location: New Orleans, LA.

This position is located at Office of the Chief Information Officer, Technical Support Division.

This is not a remote position. You will be required to be in your duty station office per CEC telework policy.

Duties

The following are the duties of this position at the GS-11. If you are selected at a lower grade level, you will have the opportunity to learn to perform all these duties, and will receive training to help you grow in this position.

As an IT Specialist, you will: Provide user network account support to include setup and configuration (., user profile, e-mail, peripheral access), and troubleshoot user account problems and daily user support issues. Coordinate with customers to ensure they request the appropriate permissions through their security staff. Work with CEC staff in selecting, piloting, testing, and implementation of certified hardware and software based on user requirements and CEC policy. Serve as an Information Technology Specialist who provides support, assistance, liaison services and limited end-user getting started training to customer agency personnel. Analyze and resolve operational problems and monitors overall customer satisfaction rates, maintains operational standards set at management levels and is accountable for delivery of customer satisfaction.

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