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Health/Human Service Case Manager I

2 months ago

Newark, United States DelDOT Full time

Introduction

Make a Difference with DHSS

Our mission at the Department of Health and Social Services (DHSS) isto improve the quality of life of Delaware citizens by promoting health andwell-being, fostering self-sufficiency, and protecting vulnerable populations.We prioritize personal and family independence by assisting individuals andfamilies in a variety of life areas.

We offer numerous career opportunities and are dedicated toattracting and retaining highly talented individuals who are ready to make adifference in their community today. DHSS is a great place to kick-start yourprofession.

For more information, please visit today

Summary Statement

This position provides direct client service by answering calls and responding to inquiries sent to the Customer Relations Unit. The role of the Customer Relations Unit is to provide accurate and timely assistance to customers who have questions, problems, issues and concerns regarding the policies and procedures of the Division of Social Services and the Division of Medicaid and Medical Assistance. The Customer Relations Unit provides information and assistance to DSS and DMMA customers, clients, staff, and outside stakeholders inquiring about services and benefits. Senior Case Managers will also be responsive to the diverse needs of vulnerable and low-income residents by sharing information in addition to providing timely and accurate benefits that improve nutrition and health as well as supplement basic financial needs.

Essential Functions

Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, employees can complete job duties of a similar kind not specifically listed here.

This class is distinguished from a licensed Social Worker as employees do not perform the following duties: diagnose individuals for mental, emotional, behavioral, addictive, and/or developmental disorders and disabilities; perform related client assessment or evaluation; provide psychotherapeutic treatment; or develop and implement assessment-based treatment plans. An employee in this class may participate as a member of a multi-disciplinary team to implement behavioral health services or treatment plans in accordance with Delaware Code, Title 24. 


Interviews clients, family members, and others to determine eligibility and connect clients with health and human services. Develops a service plan to aid and assist a client in receiving care and assistance needed in collaboration with hospitals, clinics, agencies, and other appropriate resources (Service plans may include job training and employability, housing, general public assistance, in-home services and supports or home-delivered meals, de-escalation techniques, peer services, or skill development).  Evaluates information derived from client interviews, case history, and other pertinent sources and refers to proper channels for review.  Provides guidance and relevant information to clients and families prior to receiving requested service and assistance. Coordinates with other agencies, hospitals, clinics, and resources to expedite the process on behalf of the client.  Prepares case histories and reports and maintains records and chronological logs of case activities.  Uses automated information systems and computer software to research, review, evaluate, and report on health/human service data.  Communicates and interacts effectively with people across cultures, ranges of ability, genders, ethnicities, ages, and races.  Performs other related duties as required.

Job Requirements

JOB REQUIREMENTS for Health/Human Service Case Manager I
Applicants must have education, training and/or experience demonstrating competence in each of the following areas:

Possession of an Associate's degree or higher in Behavioral or Social Science or related field.

OR

Three years' experience in health or human services support such as interviewing clients and assessing personal, health, social or financial needs in accordance with program requirements or coordinating with community resources to obtain client services. Six months' experience in making recommendations as part of a client's service plan such as clinical treatment, counseling, or determining eligibility for health or human services/benefits. Six months' experience in using an automated information system to enter, update, modify, delete, retrieve/inquire and report on data. Six months' experience in narrative report writing.

Conditions of Hire

This position is a classification organized under anexclusive bargaining representative (labor organization) that has been electedby employees as their representative for collective bargaining and other applicableterms and conditions of employment, in accordance with Title 29, Chapter 59 andTitle 19, Chapter 13 and 16.Thisposition is covered by a collective bargaining agreement based on itsindividual terms.

Applicants must be legally authorized to work in the UnitedStates. The State of Delaware participates in E-Verify and will provide thefederal government with your Form I-9 information to confirm that you areauthorized to work in the U.S.