Solutions Engineer

2 weeks ago

Atlanta, United States GEOTAB Full time
Who we areGeotab is a global leader in IoT and connected transportation and certified ‘Great Place to Work.‘ We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities.Geotab is advancing security, connecting commercial vehicles to the internet and providing web-based analytics to help customers better manage their fleets. Geotab‘s open platform and Geotab Marketplace , offering hundreds of third-party solution options, allows both small and large businesses to automate operations by integrating vehicle data with their other data assets. Processing billions of data points a day, Geotab leverages data analytics and machine learning to improve productivity, optimize fleets through the reduction of fuel consumption, enhance driver safety and achieve strong compliance to regulatory changes.Our team is growing and we‘re looking for people who follow their passion, think differently and want to make an impact. Ours is a fast paced, ever changing environment. Geotabbers accept that challenge and are willing to take on new tasks and activities - ones that may not always be described in the initial job description. Join us for a fulfilling career with opportunities to innovate, great benefits, and our fun and inclusive work culture. Reach your full potential with Geotab. To see what it‘s like to be a Geotabber, check out ourblogand follow us @InsideGeotab onInstagram. Join ourtalent networkto learn more about job opportunities and company news.Who you are:

As a member of Solutions Engineering Data Consultancy & Innovation team, you will be primarily responsible for strategic initiatives that drive portfolio expansion and retention, directly or alongside a Geotab partner. This role requires the ability to showcase and adapt Geotab solutions for partners and end-users, by identifying and understanding customer needs and requirements. You will be involved in the development and customization of solutions using Geotab‘s open platform to meet unique requirements, supporting partners to overcome their solutioning challenges. You will foster deep partner relationships with an in-depth understanding of the needs of our strategic partners and customers, and guide strategies with partners to identify and capitalize on opportunities for growth in their current service offerings.

What you‘ll do:

You will work closely with a number of stakeholders at Geotab, including our Account/Engagement Managers within our Sales Channels, the Signature Accounts Team, Product Management and other Solutions Engineering Teams. You will play a fundamental role in advancing our ongoing business objectives and ensure all strategic partners are upskilled with a deep understanding of industry verticals in order to ensure the Geotab ecosystem is leveraged appropriately.

How you‘ll make an impact:
  • Ensure partner and end-user satisfaction through prompt and accurate service, bolstering internal team support by providing additional insights and know-how.
  • Collaborate with the Geotab revenue generating teams to identify and deliver effective solutions for customer challenges, by working closely with them and their partners, contributing to sales growth, ecosystem expansion and customer retention.
  • Support Geotab‘s partner upskilling, driving them towards excellence to support customers across unique channels, using best practices, and leveraging a deep understanding of industry verticals.
  • May be involved in developing and implementing proof of concepts. This involves creating a small-scale version of the solution to demonstrate its feasibility and effectiveness in the customer‘s environment.
  • Staying updated with industry trends, competitor products, and market demands is crucial. Need to understand the broader landscape in which Geotab operates to position their solutions effectively.
  • Keep accurate records of customer interactions, solution designs, and outcomes is important. This helps in creating case studies, improving processes, and maintaining a repository of successful solutions for reference.
  • Deliver compelling technical presentations and demonstrations to customers. They showcase the features and benefits of the product or service, highlighting how it solves the customer‘s problems.
  • Work closely with the sales team and fellow engineers throughout the sales cycle as needed. Provide technical support, answer technical questions, and address concerns that potential customers may have in regards to their area of subject matter expertise.
  • Based on customer requirements, design customized solutions or configurations using the company‘s products. They create proposals and presentations that outline how the solution meets the customer‘s needs, often through demonstrations or prototypes.
  • Even before a sale is made, may assist with technical inquiries from potential customers. This could involve explaining technical details, providing documentation, or guiding customers on how to integrate the solution into their existing systems when expertise beyond the general area is required.
  • Create algorithms and predictive models to extract information required to solve complex business problems.
  • Maintain airflow pipelines for continual data analysis combining SQL queries and python scripts.
  • Design, maintain and deliver Big Data visualization road maps; document stakeholder requirements, resolve issues, and fulfill change requests.
What you‘ll bring to the role:
  • Bachelor‘s degree in Engineering, Computer Science, Information Technology, or a related field.
  • 3-5 years of experience in a relevant technical field, such as software engineering, data analysis, or systems integration, with a focus on customer-facing roles.
  • Technical knowledge and understanding of telematics, IoT, APIs, and related technologies, working knowledge of hardware integrations is a bonus.
  • Effective problem-solving and critical thinking abilities, with the capacity to assess customer challenges and propose viable solutions.
  • Strong communication and presentation skills, including the ability to articulate complex concepts to both technical and non-technical audiences.
  • Ability to collaborate effectively with cross-functional teams, including sales, product development, and customer support.
  • A customer-focused mindset, with a commitment to understanding client needs and delivering exceptional service.
  • Time management and organizational skills, with the ability to manage multiple projects and priorities simultaneously.
  • Desire to stay relevant with emerging technology and the flexibility to adapt to growing market demands.
  • Experience with Python for data analysis or automation is desirable.
  • Data Visualization Skills, particularly in dashboarding platforms such as Power BI or Tableau.
  • Experience working with data science tools and SQL (GBQ preferred).
  • 1-3 years experience using SQL (Google Big Query preferred).
  • 1-3 years experience with data science tools (Python, pandas, numpy preferred).
If you got this far, we hope you‘re feeling excited about this role Even if you don‘t feel you meet every single requirement, we still encourage you to apply.Please note: Geotab does not accept agency resumes and is not responsible for any fees related to unsolicited resumes. Please do not forward resumes to Geotab employees.Why job seekers choose Geotab

Flex working arrangements
Home office reimbursement program
Baby bonus & parental leave top up program
Online learning and networking opportunities
Electric vehicle purchase incentive program
Competitive medical and dental benefits
Retirement savings program

*The above are offered to full-time permanent employees only

How we workAt Geotab, we have adopted aflexible hybridworking model in that we have systems, functions, programs and policies in place to support both in-person and virtual work. However, you are welcomed and encouraged to come into our beautiful, safe, clean offices as often as you like. When working from home, you are required to have a reliable internet connection with at least 50mb DL/10mb UL. Virtual work is supported with cloud-based applications, collaboration tools and asynchronous working. The health and safety of employees are a top priority. We encourage work-life balance and keep the Geotab culture going strong with online social events, chat rooms and gatherings. Join us and help reshape the future of technologyWe believe that ensuring diversity is fundamental to our future growth and progress and is an integral part of our business. We believe that success happens where new ideas can flourish - in an environment that is rich in diversity and a place where people from various backgrounds can work together. Geotab encourages applications from all qualified individuals. We are committed to accommodating people with disabilities during the recruitment and assessment processes and when people are hired. We will ensure the accessibility needs of employees with disabilities are taken into account as part of performance management, career development, training and redeployment processes. If you require accommodation at any stage of the application process or want more information about our diversity and inclusion as well as accommodation policies and practices, please contact us at . By submitting a job application to Geotab Inc. or its affiliates and subsidiaries (collectively, ‘Geotab‘), you acknowledge Geotab‘s collection, use and disclosure of your personal data in accordance with our Privacy Policy. Click hereto learn more about what happens with your personal data.

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