Tech Specialist 1- Suwanee, GA

4 days ago

Suwanee, United States M.C. Dean, Inc. Full time

Position Summary:The Technical Specialist will demonstrate the following capabilities:Manage physical security system support to meet service level agreementsAnalyze physical security system performance and recommend improvementsResolve complex system issues for physical security systems and networksProvide Tier 3 support to the system administration teamProgramming and integrating an entire system at the global levelUsing advanced knowledge of networking principles and system administration skills to troubleshoot systems and operating systemsCommunicate with customers, manufacturers, vendors and system administratorsTrain system users and other system support personnelAnalyze and modify preventive maintenance checklists for system changesTroubleshoot system performance issues and implement corrective actionsPerform preventive maintenance actions including system back-ups, error log reviews, database size and integrity checksOrganize and prepare detailed documentation of system performance, including service request records and analysisPerform desktop hardware and operating system set-up, imaging software loading, and antivirus updatesConduct in-depth research and evaluate the research of Technical Specialists in order to evaluate existing and future systemsPerform and manage PITCO's.Perform final programming of systemsProvide on-site system support post-deploymentRead and interpret engineering drawingsUnderstand SOP and SOW documentationEnsure test lab equipment is maintainedAssist with annual performance evaluationsEnsure availability of remote Pitco and remote accessInterface with engineering team to ensure design efficiencyInterface with internal and external customersProvide advanced level database supportConduct research and development of entire systems and analyze all interoperability and constructability scenariosDelegate tasks and provide support to level I and II Electronics Technical SpecialistsUsing 60% or 90% designs to develop and build out PITCORead blueprints, schematics and statements of work (SOW).Ensure PITCO build outs adhere to statements of work (SOW).Coordinate with field personnel and/or engineering team to discuss any potential installation issuesAnswer support calls to help field personnel and system administrators with any installation issues encountered on the job siteDocument support calls in the internal support systems (IMMS); ensuring all tickets are addressed and closed.Conduct research and development on new system manufacturers (i.e. access control, intrusion detection and closed circuit television systems).Perform all duties with minimal direct supervisionPosition / Candidate Requirement:Must pass customer background check after offer is extendedAbility to obtain a Secret clearanceEducation: Computer Science, Electrical Engineering, or a Related Engineering DisciplineBachelor's Degree and 0+ Years of progressive experience in the following orAssociates Degree and 4+ Years of progressive experience in the following orHigh School Diploma/GED and 6+ Years of progressive experience in the followingThis position may require ongoing or intermittent use of a company vehicle. Selected candidates must possess an acceptable driving record in accordance to our policy.Requires system administrator experience in performing triage on system problems, resolving the system problems, analyzing system data to prevent problems, and implementing new workstations and system extensionsRequires reliable attendance at customer site during work hours required by customerRequired Certifications:Distech Controls GFX CertificationNiagara N4 CertificationDesired / Advantageous Qualifications:Vendor certifications for electronic systemsHirsch, BOSCH, Aiphone, Commend equipment knowledgeCAD experience on building typical and installation packets for field useAbilities:Exposure to computer screens for an extended period of timeSitting for extended periods of timeReach by extending hands or arms in any directionHave finger dexterity in order to manipulate objects with fingers rather than whole hands or arms, for example, using a keyboardListen to and understand information and ideas presented through spoken words and sentencesCommunicate information and ideas in speaking so others will understandRead and understand information and ideas presented in writingApply general rules to specific problems to produce answers that make senseIdentify and understand the speech of another person#J-18808-Ljbffr

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