Position: IT Support Analyst

Location: WinstonSalem NC

Requirements:

Associates or Bachelors degree in Information Systems or 5 years of relevant experience.

Must be a U.S. citizen and able to obtain a Secret Level Security Clearance.

Familiarity with DCSA ITAR CUI handling and CMMC certification is preferred.

Use and support tools such as Epicor Kinetic (ERP) and Microsoft Office 365 (Microsoft GCC High tenant preferred).

Responsibilities:

Provide technical support to end users including troubleshooting hardware and software issues.

Document user requests problems and solutions.

Perform diagnostics software installations and system configurations.

Manage help desk requests and track issue resolution.

Support network equipment backup systems and remote user tools.

Qualifications:

Strong knowledge of computer hardware and operating systems (Windows iOS Android).

Experience with Office 365 network equipment (routers switches firewalls) and Active Directory/Azure.

Ability to support remote users and troubleshoot a variety of computing issues.

Excellent communication customer service skills and the ability to work in highpressure environments.

Additional Information:

Competitive salary and benefits package including medical dental life and disability insurance and a 401(k) retirement plan.

Competitive benefits package offered including medical dental life and disability insurance 401(k) retirement savings plan.

Remote Work :

No