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Quality Assurance Mystery Shopper

2 months ago

North Charleston, United States ALONJA Enterprises LLC Full time

LPM Virtual is currently seeking 10 agents for Quality Assurance Specialists.


Provide feedback on the level of customer service and processes for various companies We are

recruiting exceptional independent contractors to provide their insight while working from home. This is a parttime opportunity


You will be contacting companies based on general assignments. You WILL NOT be required to make any purchases commitments or provide personal information


You will set your own schedule so you can work anytime that fits YOUR schedule.


Responsibilities:


* Complete a test call

* Call all companies provided via assigned lists

* Evaluate the level of customer service provided by answering representative

* Document detailed information of overall experience

* Complete review submission form before the required deadline

* Ensure that form is free of errors and misinformation


Pay Rate:


($3.00 per call) (7 calls or less)



Requirements

* Minimum 6 months customer service experience preferably call center related

* Moderate level of computer knowledge

* Ability to work with minimal supervision

* Must be selfdirected and selfmotivated

* Strong listening skills

* Accuracy

* Efficiency

* Excellent written and verbal communication skills


Technical Requirements


Active Phone line (mobile or landline)

Mobile Device capable of downloading applications

CPU (Intel or AMD) 2GHz processor (or equivalent)

Resolution of 1280 x 720 (720p) or greater

Internet Explorer 9.0 or higher



* Minimum 6 months customer service experience, preferably call center related * Moderate level of computer knowledge * Ability to work with minimal supervision * Must be self-directed and self-motivated * Strong listening skills * Accuracy * Efficiency * Excellent written and verbal communication skills Technical Requirements Active Phone line (mobile or landline) Mobile Device capable of downloading applications CPU (Intel or AMD) 2GHz processor (or equivalent) Resolution of 1,280 x 720 (720p) or greater Internet Explorer 9.0 or higher