Public Safety Dispatcher

Clarification from the agency

Open to all United States citizens, Veterans and CTAP/ICTAP eligibles.

Duties

Public Safety Dispatching Land Mobile Radio System Dispatch Console operations Operates and Troubleshoots Public Safety Computer Networks Fire and Security Alarm and Closed Circuit TV monitoring Records Management for Criminal Justice Information Duties will be developmental in nature when filled below the full performance level.

A selectee receiving a first appointment to the Federal Government (Civil Service) is entitled only to the lowest step of the grade for which selected The display of a salary range on this vacancy shall not be construed as granting an entitlement to a higher rate of pay.

Requirements

Conditions of Employment

U.S. Citizenship required. Appointment subject to background investigation and favorable adjudication. Meet Selective Service Registration Act requirement for males. Selectee will be required to participate in the Direct Deposit Electronics Funds Transfer Program. You will be required to submit to a drug test and receive a negative drug test result prior to appointment. In addition, this position is subject to random testing for illegal drug use. You may be required to work on-call, evenings, weekends, holidays, overtime and shift work. If you are a new employee or supervisor in the Federal government, you will be required to complete a one-year probationary period. You may be required to travel overnight away from home on an occasional basis. You must obtain a government charge card for travel purposes. Applicants must be at least (1)18 years old or (2) at least 16 years old and: (a) Have graduated from high school or been awarded a certificate equivalent to graduating from high school; or (b) Have completed a formal vocational training program; or (c) Have received a statement from school authorities agreeing with their preference for employment rather than continuing their education; or (d) Be currently enrolled in a secondary school and either work only during school vacation periods or work part-time during the school year under a formal student employment program.

Qualifications

All qualifications must be met by the closing date of this announcement-05/20/2024-unless otherwise stated in this vacancy announcement.

Credit will be given for all appropriate qualifying experience. To receive credit for experience, your resume MUST clearly indicate the nature of the duties and responsibilities for each position, starting and ending dates of employment (month/year), and the resume must reflect full and/or part-time or total number of hours worked (i.e., work 40+ hours a week, rather than indicating full-time). If part-time, the hours must be annotated to be able to pro-rate the amount of qualified specialized experience.

GS-05 Qualification Requirements:

EXPERIENCE: At least one full year of specialized experience comparable in scope and responsibility to the GS-04 grade level in the Federal service (obtained in either the public or private sectors). This experience includes activities such as: (1) providing communications support (e.g., radios, telephones, frequency monitors, computer networks, etc.) to receive messages and organize/coordinate the movement of people or vehicles, especially in the emergency services (e.g., law enforcement, emergency medical, search and rescue, fire) during routine and emergency operations. This can include assisting with public safety dispatching (e.g. law enforcement, emergency medical, search and rescue, and fire) and answering 911 calls. You must include hours per week worked.
-OR-
EDUCATION: Successful completion of at least 4 years of post-secondary education. You must include transcripts.
-OR-
Successful completion of a combination of education and experience as described above.

GS-06 Qualification Requirements:

EXPERIENCE: At least one full year of specialized experience comparable in scope and responsibility to the GS-05 grade level in the Federal service (obtained in either the public or private sectors). This experience includes activities such as: ???????(1) providing communications support (e.g., radios, telephones, frequency monitors, computer networks, etc.) to coordinate emergency units (e.g., law enforcement, emergency medical, search and rescue, fire) during routine and emergency operations to include providing public safety dispatching (e.g. law enforcement, emergency medical, search and rescue, and fire) and answering 911 calls; (2) coordinating responses to incidents; initiates appropriate response of personnel and apparatus in accordance with agency plans, guides, and protocols.

GS-07 Qualification Requirements:

EXPERIENCE: At least one full year of specialized experience comparable in scope and responsibility to the GS-06 grade level in the Federal service (obtained in either the public or private sectors). This experience includes activities such as: ???????(1) providing 911 dispatching operations (e.g., radios, telephones, frequency monitors, computer networks, Computer Aided Dispatch, etc.) to coordinate emergency units (e.g., law enforcement, emergency medical, search and rescue, fire) during routine and emergency operations of public safety dispatching (e.g. law enforcement, emergency medical, search and rescue, and fire); (2) demonstrated experience as a senior dispatcher serving in a complex dispatch environment of multiple units, jurisdictions, and/or agencies; (3) demonstrated experience in radio traffic prioritization and related communications; (4) serving as the primary point of contact for law enforcement and other public safety responders.

GS-08 Qualification Requirements:

EXPERIENCE: At least one full year of specialized experience comparable in scope and responsibility to the GS-07 grade level in the Federal service (obtained in either the public or private sectors). This experience includes activities such as:(1) providing 911 dispatching operations (e.g., radios, telephones, frequency monitors, computer networks, Computer Aided Dispatch, etc.) to coordinate emergency units (e.g., law enforcement, emergency medical, search and rescue, fire) during routine and emergency operations of public safety dispatching (e.g. law enforcement, emergency medical, search and rescue, and fire); (2) demonstrated Experience in providing training to lower graded and or new dispatchers informing them on proper procedures; (3) demonstrated experience as a certified NCIC, NLETS and State Criminal Justice Information network operator accesses, analyzing and utilizing information from national, state and local databases/systems and networks using judgement and initiative to interpret information; (4) demonstrated experience in operation and troubleshooting of public safety computer and radio networks to include but not limited to: Computer Aided Dispatch, 911 Telephone Systemes, Audio Recording systems E.T.C.

Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

To qualify based on education, you must submit a legible copy of transcripts from an with your name, school name, credit hours, course level, major(s), and grade-point average or class ranking. Transcripts do not need to be official, but if you are selected for this position and you used your education to qualify, you must provide official transcripts before you begin work.

If you are using to meet qualification requirements, you must show that your education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university.

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