Newport Family Coach

1 month ago

Newport, United States State of Oregon Full time
Job Description: We are proud to be an Equal Opportunity Employer. We are actively working to build an equitable agency with the as our guide toward our vision of an agency free of racism, discrimination and bias. We believe that teams in which everyone can show up as their full authentic self are key to creating a thriving workforce that can better serve communities. We welcome members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to apply.

We offer bilingual differential pay, which is an extra 5% of the employee’s base pay upon passing test(s) evaluating your proficiency in a language other than English. Bilingual language skills are not required for this position, but preference will be given to Spanish/English bilingual skills.

Would you like the opportunity to make a positive impact on Oregonians in need of support and resources?  Would you enjoy working with a diverse team that collaborates and learns together in service of children, families, and communities? If so, we’d love to hear from you

Oregon Department of Human Services (ODHS), A place to belong and make a difference

  • When you join the , you join a community of over 10,000 employees dedicated to serving and helping Oregonians achieve wellbeing and independence through opportunities that protect, empower, respect choice, and preserve dignity.
  • Connect with ODHS Employee Resource Groups (ERGs) and find a place to belong, build community and participate in shared learning. ERGs are employee-driven committees that support each other as well as the ODHS’ overall mission and vision. 
  • We are committed to building an antiracist and equitable agency. Equity is foundational to our role as a human services agency and we are committed to integrating equity into all we do. The has four points that explain the agency's goals related to equity, inclusion, and racial justice.
  • We know that life is unpredictable and ODHS cares about keeping you well. Enjoy a work-life balance, 11 paid holidays a year, flexible work schedules, and including health, dental, vision and much more

What you need to qualify

  • A Bachelor's degree in a Behavioral Science, Social Science, or a closely related field

OR

  • A Bachelor's degree in any field and one year of human services related experience (i.e., work providing assistance to individuals and groups with issues such as economically disadvantaged, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, inadequate housing)

OR

  • An Associate degree in a Behavioral Science, Social Science or a closely related field AND two years of human services related experience (i.e., work providing assistance to individuals and groups with issues such as economically disadvantaged, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, inadequate housing)

OR

  • Three years of human services related experience (i.e., work providing assistance to individuals and groups with issues such as economically disadvantaged, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, inadequate housing).

  • Must have a valid driver's license and acceptable driving record.  If no driver's license, must be able to provide alternate method of transportation. 

  • Individuals with bilingual language skills are encouraged to apply but is not a requirement for this position. Bilingual differential pay is contingent upon passing test(s) evaluating your proficiency in a language other than English. Family Coaches are tested for both their verbal and written skills in a language other than English.

Essential attributes

We are looking for candidates with:

  • Experience initiating and maintaining relationships. This is to be performed while working successfully with diverse populations and with individuals who find it challenging to express themselves verbally.

  • Experience explaining complex rules, regulations, processes, and procedures. This is to be done both verbally and in written communications while demonstrating respect, preserving dignity, and a passion to serve the public.

  • Experience successfully organizing work efficiently and managing multiple tasks with interruptions. Ability to manage workloads with competing deadlines.

  • Experience working in the human/social service field. Specifically to be conducted by interviewing customers to obtain personal and sensitive information to help determine eligibility for agency programs and benefits.

  • Experience with case management. To be performed by assessing customers’ strengths & service needs.

  • Knowledge of ODHS programs and community resources. The ability to coordinate multiple parties & integrate multiple services.

Please be sure to clearly describe how you meet these attributes within your application materials. These attributes will be used to determine which candidates will be selected to move forward in the process. 

Your duties at a glance

The Self Sufficiency Offices help with food benefits (SNAP), cash for families (TANF), childcare assistance (ERDC), medical, refugee services, and domestic violence services.

The goal of the Self-Sufficiency Program is to help families address barriers and gain skills and access to employment opportunities to become self-sufficient. TANF is a collection of programs directed at improving the lives of very low-income Oregon families with children.

Working conditions

  • Position is fast paced at times.

  • High volume of individual and family contact. 

  • You will be exposed to a diverse range of customers and will need to respond with compassion and professionalism through a trauma informed lens.

  • You will have contact with a range of people including some who may be experiencing emotional and financial stress.

  • Employee's work is conducted in offices, participant's homes, and other community sites.

  • Hours of work may vary from day to day and may include evenings and weekends.

  • Must have a valid driver's license and acceptable driving record.  If no driver's license, must be able to provide alternate method of transportation. 

  • This is not a remote position.

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