Supervisory Recreation Fee Technician

Clarification from the agency

U.S. Citizens, Interagency Career Transition Assistance Program (ICTAP), Career Transition Assistance Program (CTAP)

Duties

Supervises field staff collecting recreational entrance fees ensuring established policies and procedures are followed. Resolves complaints and grievances while counseling employees to mitigate conduct and performance issues. Reconciles, remits, and deposits daily shift reports and donations using established policies, procedures and software. Serves as a front-line representative of the park managing a high volume of personal contacts while maintaining professionalism and politeness. Communicates tactfully in person, and/or over the phone/email, providing information to the public, park staff, and other organizations.

Requirements

Conditions of Employment

U.S. Citizenship required. Appointment subject to background investigation and favorable adjudication. Meet Selective Service Registration Act requirement for males. Selectee will be required to participate in the Direct Deposit Electronics Funds Transfer Program. You will be required to operate a government (or private) motor vehicle as part of your official duties; a valid driver's license is required. You will be required to submit a Motor Vehicle Operator's License and Driving Record. You must also submit (within a State sealed envelope or submitted directly by the State authorities), and at your own expense, all certified driving records from all States that disclose all valid driver's licenses, whether current or past, possessed by you. You will be required to wear a uniform and comply with the National Park Service uniform standards. A uniform allowance will be provided. You may be required to work on-call, evenings, weekends, holidays, overtime and shift work. Applicants must be at least (1)18 years old or (2) at least 16 years old and: (a) Have graduated from high school or been awarded a certificate equivalent to graduating from high school; or (b) Have completed a formal vocational training program; or (c) Have received a statement from school authorities agreeing with their preference for employment rather than continuing their education; or (d) Be currently enrolled in a secondary school and either work only during school vacation periods or work part-time during the school year under a formal student employment program. Park housing may be available

Qualifications

All qualifications must be met by the closing date of this announcement-04/29/2024-unless otherwise stated in this vacancy announcement.

Credit will be given for all appropriate qualifying experience.

To receive credit for experience, your resume MUST clearly indicate the nature of the duties and responsibilities for each position, starting and ending dates of employment (month/year), and the resume must reflect full and/or part-time or total number of hours worked (i.e., work 40+ hours a week, rather than indicating full-time). If part-time, the hours must be annotated to be able to pro-rate the amount of qualified specialized experience.

To qualify for this position at the GS-06 grade level, you must possess the following minimum qualifications by close of the announcement:

EXPERIENCE: At least one full year of specialized experience comparable in scope and responsibility to the GS-05 grade level in the Federal service (obtained in either the public or private sectors). This experience includes activities such as: work that involves directing daily activities of a fee collection operation such as, but not limited to: collecting, handling, tracking and depositing monies; auditing fee collection and deposit procedures; supervising/leading, scheduling and managing others involved in fee collection and visitor orientation; use technology and software in revenue and fee management; assisting fee staff and visitors with issue; resolving employee and visitor complaints. You must include hours per week worked.

Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

There is no substitution of education for experience at the grade level(s) of this announcement.

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