Advocate 2.

Under general supervision, provides personal support services and crisis intervention to clients. May serve as case managers and evaluate, investigate and resolve complaints. Acts as a liaison between client and service providers. Acts as a liaison and client/victim advocate between the clients/consumers/victims, staff members, other advocates, and service providers. Assesses legitimacy of complaint and determines if a violation or problem exists. Performs legal support duties, coordination, and outreach relevant to victims. Provides accurate and thorough information regarding available resources. Provides crisis intervention services for crime victims. Provides information and referral services. Receives, documents and investigates complaints from clients, patients, their families or representatives regarding quality of services and violations of individual rights. Reviews consumers/clients financial status and living situation to make assessments of needs. Screens customer data and makes initial determination of potential eligibility for programs.

Advocate 2, (APS Investigator)-00019851

Pay Grade: H

Salary: $39, Annually

(Salary Commensurate with Experience)

Current Georgia state government employees will be subject to State Personnel Board rule provisions.

DHSJOBS LINK

Associate degree in a related field from an accredited college or university and three (3) years of job-related experience; or One (1) year of experience at the lower level Advocate 1 (SSP080) or equivalent position. Note: An equivalent combination of knowledge, education, job or intern experience, training, or certifications that provides the necessary knowledge and skills to successfully perform the job at the level listed may be substituted year-over-year."

---