Manager IV
2 weeks ago
CPS SPA/ROSA Manager IV
CPS Service Program and Regional Operations Support Administrator (SPA/ROSA) Manager IV
This position works under the direct supervision of the Child Protective Services (CPS) Regional Director and performs advanced and complex (senior-level) consultative services while managing the regional program activities related to CPS. The position develops, manages, and evaluates program services, guidelines, procedures, policies, activities and budgets related to the Region. This position will take active leadership in developing comprehensive Child Protective Services practices in the region that best meet the needs of children and families. This position will directly manage staff in the areas of Foster Care and Adoption Eligibility, Accounting, Social Security Income, Permanency Care Assistance, Adoption Subsidy, RMTS, PAL, Kinship, FGDM and administrative staff. This position oversees the Title IV-E stipend student program, serving as the liaison with the Universities, CPS staff and State office. This position also tracks and monitors regional hiring processes including Management Directed Transfers. This position manages office move requests for CPS and CPI in conjunction with HHSC/RAS and ROC. The SPA/ROSA also reviews eMACS for both CPS and CPI staff. The SPA/ROSA serves as the PCG Liaison and is responsible for the recruitment of participants, coordinating support groups and participating in the statewide collaboration group. The SPA/ROSA oversees contracts related to activities for children under DFPS supervision. The position interacts routinely with Texas Department of Family and Protective Services (DFPS) staff including Regional Directors, Program Administrators, Program Directors, CPS State Office, CPI/CPS Division Staff, and field staff.
Essential Job Functions:
*Manages and develops program support staff in the region who perform a variety of support functions for Child Protective Services
*Provides leadership and utilizes appropriate management skills, abilities, and resources in the development and implementation of the agency's goals and objectives for the quality delivery of required program activities and services.
*Manages and develops staff in assigned program area in compliance with the law, administrative policies, and procedures through the review of performance data, consultation, training, and performance appraisal
*Establishes support program goals and objectives and implements policies, rules and regulations.
*Takes initiative, provides critical direction/approval on time sensitive matters, provides guidance on staff development, corrective action and actions regarding extended time and leave requests.
*Ensures communications, responses and reports are completed and issued within required timeframes.
*Consults, develops, and maintains effective working relationships with regional and state office management, regional field staff, CPS/CPI state office program and policy staff, external public and private stakeholders, consumers of child protective services, volunteers, advocates, judges, other social service providers, educational, juvenile justice, workforce development boards and organizations to provide guidance, technical assistance and program subject matter expertise in support of the mission of CPS.
*Performs other duties as assigned and required to maintain unit operations.
*Promotes, monitors, and ensure that respect is demonstrated for cultural diversity.
*Attends work regularly in accordance with agency leave policy.
Knowledge Skills Abilities:
*Knowledge of CPS program policies, procedures, practice and techniques.
*Knowledge of staff development and ability to identify areas needing improvement.
*Skill in problem solving and decision making.
*Organizational and time management skills.
*Skill in establishing and maintaining effective working relationships with agency staff at all levels and with community groups.
*Skills in program planning, development and implementation.
*Strong verbal and written communication skills.
*Skill in presentation preparation and delivery of subject matter.
*Ability to manage complex and diverse programs to meet department goals.
*Ability to plan work in an orderly manner; to exercise sound judgment in analyzing situations and making decisions.
*Ability to prioritize and manage multiple responsibilities.
*Ability to gather, assemble, correlate, and analyze facts; to devise solutions to problems; to prepare clear and concise reports; to develop, evaluate, and interpret policies and procedures; and to communicate effectively.
*Ability to analyze and interpret data as it pertains to program specific procedures and practices.
*Ability to research, analyze, and monitor regional performance data and reports to evaluate policies, procedures and staff compliance. Ability to oversee and/or develop quality improvement strategies to improve regional performance with agency performance standards.
*Ability to develop ideas and the strategies necessary for communicating the agency message.
*Ability to work with people from a variety of backgrounds and professions.
*Ability to represent Child Protective Services effectively with key stakeholders.
*Ability to supervise subordinates and develop work teams.
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