WIC EBT Participant Dispute Resolution Specialist

3 weeks ago

Austin, United States Texas Department of Aging & Disability Services Full time
Job Description:
Performs complex (journey-level) computer systems analysis work as part of the Electronic Benefits Transfer (EBT) Operations Branch in the Vendor Management and Operations Unit within the Special Supplemental Nutrition Program for Women, Infants, and Children (WIC). Responsible for daily WIC EBT redemption process analysis, participant dispute research, and issue resolution for clients, clinics, and grocers. Reviews electronic WIC EBT claims submitted by grocers, analyzes internal claims to validate correctness of the electronic file, provides point-of-sale system certification support, and creates approvals for final WIC EBT system readiness. Conducts analysis of WIC EBT-related systems concerning errors, then prepares and submits error reports with input for optimum problem resolution. Analyzes existing and needed business processes for the EBT Operations Branch, modifies or revises process methodology, and provides technical assistance, guidance, and support to WIC vendors and participants. Processes potential reimbursements for WIC EBT systems. Participates in the electronic grocer point-of-sale system certification process as necessary. Assists with certification and testing card creation and tracking. Reviews vendor dispute data for accuracy and thoroughness. Works under general supervision with moderate latitude for the use of initiative and independent judgment. Essential Job Functions:
1. (35%) Provides technical assistance to internal and external stakeholders in a timely manner using effective verbal and written communications. Conducts participant dispute analysis, research, data evaluation, and review of systems to ensure accuracy of participant dispute resolution.

2. (30%) Conducts EBT readiness for new vendors and point of sale (POS) changes to existing vendors. Participates in the grocer POS system certification process. Assists with certification and test card creation and tracking. Processes reimbursements for ECR systems.

3. (10%) Monitors daily EBT production claims and errors. Analyzes EBT systems concerning errors and prepares and submits error reports. Maintains issues database and updates with claims issues. Coordinates with WIC EBT team members, other state agencies, and WIC EBT retailer’s systems for analysis and problem resolution. Analyzes existing software development, installation, and operating procedures for efficiency and effectiveness.

4. (10%) Analyzes existing or needed business processes and devises suggested new or revised methods, within the scope of the EBT Operations Branch, that increase efficiency and results. This process includes the ongoing joint application design sessions with end user staff, management, policy personnel, and other technical staff, in order to provide for operational support, enhancements, implementation of policy changes, or remedy identified errors.

5. (5%) Develops presentation materials and communicates both verbally and written on EBT projects and processes a wide variety of internal and external stakeholders’ requests and inquiries.

6. (5%) Maintains and updates WIC EBT Business Rule database concerning the policies that cover all areas of the WIC Program to include any new procedures added for the EBT implementation. Assists WIC Program management with developing policy, procedures, and technical requirements for WIC systems, which integrate the functions of clinics, state agencies, commercial retailers, and EBT contractors.

7. (5%) Other duties as assigned, including but not limited to, actively participating and/or serving in a supporting role to meet the agency’s obligations for disaster response and/or recovery or Continuity of Operations (COOP) activation. Such participation may require an alternate shift pattern assignment and/or location.
Knowledge Skills Abilities:
KNOWLEDGE OF:
•Applicable WIC business rules, policies, and operating procedures
•Local, state, and federal laws and regulations regarding the WIC Program
•Professional research techniques
•Business analysis, work simplification and documentation, and forms and records control
•Automated computer systems, processes, and procedures including SOAR and TXIN systems

SKILL IN:
•Business or systems analysis, and troubleshooting issues
•Providing exceptional customer service to internal and external entities
•Researching and obtaining data stored in automated systems
•Interpreting data and preparing detailed, comprehensive reports
•Identifying problems, evaluating alternatives, and implementing solutions
•Effective verbal and written communication
•Working collaboratively and cooperatively with diverse groups
•The use of Microsoft Office, SharePoint, Adobe, databases, and/or other specialized software

ABILITY TO:
•Analyze complex systems and processes
•Communicate abstract concepts in concrete terms
•Plan, coordinate and solve complex problems
•Execute a project from inception to implementation
•Prioritize and plan assignments, and handle multiple projects in a fast-paced environment
•Write or revise technical standards and/or policies and procedures
•Reconcile accounts or redemption data
•Understand, interpret, and apply department and agency rules, regulations, policies and procedures
•Organize and present information effectively both verbally and in writing
•Establish and maintain positive and effective working relationships with staff at all levels of the organization, and internal and external stakeholders

  • Wic Ebt Participant Dispute Resolution Specialist

    3 weeks ago

    Austin, United States Health & Human Services Comm Full time

    Performs complex (journey-level) computer systems analysis work as part of the Electronic Benefits Transfer (EBT) Operations Branch in the Vendor Management and Operations Unit within the Special Supplemental Nutrition Program for Women, Infants, and Children (WIC). Responsible for daily WIC EBT redemption process analysis, participant dispute research, and...

  • Dispute Resolution Analyst

    1 month ago

    Austin, United States TMF Health Quality Institute Full time

    **Please make sure your application is complete, including your education, employment history, and any other applicable sections. Initial screening is based on the minimum requirements as defined in the job posting, such as education, experience, licenses, and certifications. Your experience should also address the knowledge, skills and abilities needed for...

  • Dispute Resolution Analyst

    3 weeks ago

    Austin, United States TMF Health Quality Institute Full time

    **Please make sure your application is complete, including your education, employment history, and any other applicable sections. Initial screening is based on the minimum requirements as defined in the job posting, such as education, experience, licenses, and certifications. Your experience should also address the knowledge, skills and abilities needed for...

  • Manager of WIC Financial Operations

    1 week ago

    Austin, United States Texas Department of Aging & Disability Services Full time

    Job Description: *** % Teleworking Available *** Under the direction of the Director of Program Services, this position is responsible for coordinating, implementing, and overseeing Woman, Infant, and Children (WIC) financial operations; allocating resources; monitoring budgets; and providing consultative services and programmatic assistance to WIC...

  • Wic Statistician

    1 week ago

    Austin, United States Health & Human Services Comm Full time

    Perform highly advanced (senior-level) statistical analysis work for the Vendor Management & Operations Unit within the Special Supplemental Nutrition Program for Women, Infants, and Children (WIC) Program. Oversee development and testing of data sets to target fraud, waste, and abuse among WIC vendors. Develop test data gathering designs, sampling...

  • Consumer Dispute Specialist

    3 weeks ago

    Austin, United States Austin Capital Bank Full time

    The Consumer Dispute Specialist will research, analyze, and process corrections to the borrower’s credit report as needed. This may result from a task or an indirect or direct dispute from the borrower. The Consumer Dispute Specialist will assist with ACH returns and debit card chargebacks. **Company Overview**: Austin Capital Bank (ACB) is a rapidly...

  • WIC IT Business Analyst

    2 weeks ago

    Austin, United States Texas Department of Aging & Disability Services Full time

    Job Description: *% telework available* Performs advanced (senior-level) business analysis work for the WIC program. This individual routinely interacts with contract and IT staff, project managers, and program specialists to develop and write advanced planning documents that align with federal and state regulations, agency information technology...

  • Project Lead

    3 days ago

    Austin, United States Allied Consultants (Texas) Full time

    Overview: Allied Consultants, Inc. is an Austin-based firm which has for 32 years been a premier provider of technical and business professionals to clients in Texas. We are currently seeking an experienced Project Lead to be a key resource on a technical services team. Allied Consultants offers its family of consultants excellent rates, a local support...

  • WIC Contract Manager

    2 weeks ago

    Austin, United States Texas Department of Aging & Disability Services Full time

    Job Description: *** % Teleworking Available *** The Family Health Services (FHS) division of the Texas Health and Human Services Commission (HHSC) is currently seeking individuals who are interested in joining a dynamic team that works in a high-performing and innovative environment. FHS aims to provide support and resources to those in Texas who are in...

  • Manager of Wic Financial Operations

    1 week ago

    Austin, United States Health & Human Services Comm Full time

    100% Teleworking Available ** - Under the direction of the Director of Program Services, this position is responsible for coordinating, implementing, and overseeing Woman, Infant, and Children (WIC) financial operations; allocating resources; monitoring budgets; and providing consultative services and programmatic assistance to WIC leadership and other HHSC...

  • Senior Dispute Support

    2 weeks ago

    Austin, United States VISA Full time

    Job Description And Responsibilities Senior Dispute Client Care is responsible for facilitating the research and resolution of simple dispute claims and over time and through on-the-job experience, acquiring the skills and knowledge required to manage more complex dispute related work. The position is responsible for processing basic disputes for...

  • Staff Services Officer Iv

    1 week ago

    Austin, United States Health & Human Services Comm Full time

    The Staff Services Officer IV is selected by and reports directly to the Director of EBT Trafficking (EBT) and Women, Infant and Children Vendor Monitoring Units (WIC) within the Investigations and Reviews Division. Performs highly advanced professional and confidential administrative assistance work. The Staff Services Officer IV works under limited...

  • Senior Dispute Support

    3 weeks ago

    Austin, United States Visa Full time

    Company Description Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure...

  • Senior Dispute Support

    3 weeks ago

    Austin, United States Visa Full time

    Job DescriptionJob DescriptionCompany DescriptionVisa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative,...

  • Senior Dispute Support

    3 weeks ago

    Austin, United States Visa Full time

    Company Description Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure...

  • Senior Dispute Support

    2 weeks ago

    Austin, United States Visa Full time

    Company Description Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure...

  • Systems Analyst V

    1 day ago

    Austin, United States Texas Department of Aging & Disability Services Full time

    Job Description: The WIC Systems Analyst V will support business systems related to Texas WIC. These applications require new functionality, functional enhancement and application-level maintenance. Knowledge of the interworking steps and processes related to business system design is expected as well as in-depth knowledge of front-end development and...

  • Lead Federal/State Project Manager

    7 days ago

    Austin, United States Hireblazer Full time

    Job DescriptionJob DescriptionTitle: Senior Federal/State Project ManagerDuration: 12+ Months Location: Position will be remote (Any location within the State of Texas)Experience Level: 20+ YearsMust-Have Required Skills: Project Manager with state of Texas or Similar Federal/State Project ManagementProject Summary: The client is looking for a project lead...

  • Staff Services Officer IV

    1 week ago

    Austin, United States Texas Department of Aging & Disability Services Full time

    Job Description: The Staff Services Officer IV is selected by and reports directly to the Director of EBT Trafficking (EBT) and Women, Infant and Children Vendor Monitoring Units (WIC) within the Investigations and Reviews Division. Performs highly advanced professional and confidential administrative assistance work. The Staff Services Officer IV works...

  • Wic Contract Manager

    2 weeks ago

    Austin, United States Health & Human Services Comm Full time

    100% Teleworking Available ** - The Family Health Services (FHS) division of the Texas Health and Human Services Commission (HHSC) is currently seeking individuals who are interested in joining a dynamic team that works in a high-performing and innovative environment. FHS aims to provide support and resources to those in Texas who are in need, with the goal...