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It‘s a great time to join AAA The Auto Club Group

JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD

Job Type:

Exempt/Non Exempt:

Job Description:

You excel at interacting with others and providing a high-level of customer service. You enjoy a job that keeps you busy, but also one that provides for you and your family. At AAA The Auto Club Group (ACG), you will find that you can have a fulfilling career and will be joining a company that truly cares about its members and employees. Continue reading to see what our Insurance Customer Sales and Service Rep opportunities are all about

A day-in-the-life of an Insurance Customer Service Rep:

Our Insurance Customer Sales and Service Representatives provide service to internal and external customers in a customer-focused high-volume, fast-paced sales call center environment. Insurance Customer Sales and Service Representatives explain product features and service advantages to existing and potential customers to promote and sell the various membership and/or insurance products and services to achieve sales production goals.

In this role, you will also have the opportunity to:

• Reinstate insurance policies according to underwriting and business rules
• Complete membership and / or insurance applications, endorsements, and change forms (e.g., address change, etc.), as necessary
• Accept & process payments at the point of sale
• Make outbound follow-up calls to customers in response to questions or complaints
• Correspond with and respond to inquiries from sales representatives, insureds, mortgage companies, and other sources regarding ratings, premiums, billing problems, and cancellations and to obtain and verify payments and other types of information
• Provide efficient processing of customer policies, endorsements, and status and coverage changes
• Assist agents in resolving technical and business-related issues. May assist other Customer Interaction Centers (e.g., Emergency Road Service, Claims, Membership, Travel, etc.) in servicing members and / or customers when necessary to ensure quality service goals are met.

How we reward our employees:

In addition to a competitive starting salary, ACG offers excellent and comprehensive benefits packages:

• Hourly rates starting at $21.75/hour plus bonuses and sales incentives
• Overtime earning potential at time and a half the hourly wage
• Fully paid training
• Medical, dental, and vision benefits
• 401k with employer match
• Paid parental leave and adoption assistance
• Paid Time Off (PTO), company-paid holidays, CEO days, and floating holidays
• Paid volunteer day annually
• Tuition assistance program, professional certification reimbursement program, and other professional development opportunities
• AAA Membership
• Discounts, perks, rewards, and much more
• $1,000 sign-on bonus for Licensed Property and Casualty Agents **To qualify for the Sign-On Bonus, applicants must be new to ACG.Additional details can be provided by our Recruiting Team at the time of application**

We are looking for candidates who have:

Education

• High School Diploma or equivalent (GED)

Experience

• Providing a high level of customer-focused service
• Navigating through a PC Windows environment, including accessing information from multiple applications
• Managing and navigating multiple sources of information and applying them as needed
• Performing monetary transactions (e.g., entering key data into the cash terminal, adjusting account balances, etc.
• Cross-selling

Certifications / Licensure

• Current Property & Casualty Insurance license
• May be required to attain and maintain state membership licenses as appropriate by department

Preferred Qualifications

• College-level coursework, certification or equivalent (i.e. relevant continuous learning)

Work Environment

This is a remote call center position. Call Center employees work remotely full-time. An exception to this would be in the case of connectivity or service level issues, in which employees would be required to report temporarily to a designated ACG facility (if located