Customer Rep Specialist

4 weeks ago


Shawnee, United States State of Kansas Full time

Employment Benefits

: Comprehensive medical, mental, dental, vision, and additional coverage Sick & Vacation leave Work-Life Balance programs: parental leave, military leave, jury leave, funeral leave Paid State Holidays (designated by the Governor annually) Employee discounts with the Retirement and deferred compensation programs Position Summary: This position is in the Business Segment of the Customer Relations Core Process. Educates customers in person or by phone of applicable laws, policies, procedures, services and resources. Provides customer with information regarding status of records, Sales and Use returns, Streamline returns or other transactions. Provides guidance on options to correct deficiencies, problems, or errors. Performs account management on accounts involving business entities of federal government, other government agencies, general partnership, limited liability compensation, and limited partnership. Conducts the processing of returns, remittances, refunds and correspondence for Sales and Use tax accounts. Performs account adjustments, abatements, and/or assessments for Sales and Use tax accounts. This position requires a business casual attire and a customer service orientation. Provides customer education in a professional manner. Ensures that customers needs are met in a professional and efficient manner. Have a minimal amount of training on Withholding and Income tax to assist with calls during their peak seasons as needed. The Sales and Use tax accounts are highly difficult and complex in nature. Assist each month on reviewing adjustment letters prior to being printed and mailed. Qualifications:

Education: High school diploma or equivalent.  
 
Minimum Qualifications:
Two years of experience in interviewing, investigating or providing technical assistance to clients, customers, or the public, and two years of experience or education in auditing or accounting support work. Education may be substituted for experience as determined relevant by the agency. 

Preferred Experience: Word, Excel, PowerPoint, Access, Proofreading, editing, attention to detail.
 
Post-Offer, Pre-employment Requirements:
KBI and FBI fingerprint required due to access to Federal Tax Information files in KDOR systems. 


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