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To-Go Specialist

1 month ago

Baltimore, United States Jackmont Hospitality Full time
TGI FRIDAYS // Store 2149
2435 Liberty Heights Avenue
Baltimore, MD 21215

Role Purpose

To-Go Specialists ensure we deliver convenience without compromising quality or safety.

Key Responsibilities & Accountabilities
  • Taking orders over the phone as well as in person. Offer to-go order guest a to-go beverage if one has not been ordered.
  • Preparing orders and organizing them into bags.
  • Make sure everything is in the bag and checking off items as placed in bags. Review order to ensure 100% completeness, check to make sure drinks are included (if ordered).
  • Greet at all guests or drivers in 30 seconds; cashing out guests and ensuring their satisfaction.
  • Responsible for accurate cash handling. If online or to-go order, cash out guest within 2 minutes of arrival.
  • Packs TOGO and delivery orders and confirm order with guest/driver.
  • Thank the guest for choosing Fridays and invite them back again.
  • Performs side duties including, but not limited to, answering the phone, opening doors, cleaning work stations, expediting orders and running food.
  • Stocks TOGO area.
Qualification Requirements
  • Good Verbal Communication
  • High Energy Level
  • Customer Service
  • Resolving Conflicts
  • Teamwork
  • Professionalism